We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I am working on a site that requires different staff to be paid out so I am using Woocommerce and added the Dokan multi-vendor plugin. This allows me to create separate products for separate staff so that they get paid directly.
Due to the payment link and payment option on the customer portal not working, there was no way to add an automatic email with a payment link.
I also have updated the Amelia woocommerce status updates (which are totally confusing) to:
#1 Completed (WooCommerce)
Booking: Approved Payment: Paid Apply on: Order update
#2 Processing (WooCommerce)
Booking: Approved Payment: Pending Apply on: Order creation
#3 Completed (WooCommerce)
Booking: Approved Payment: Paid Apply on: Order creation
My goal with these settings were to auto-complete any invoice that has been paid within woocommerce and show the status as On-Hold (for the second invoice created for the final balance) until the final invoice has been completed.
I am requiring a $50 deposit which iss creating that as 1 invoice and then another as the rest of the amount they did not pay yet. Right now, it only creates the one $50 deposit amount and the additional invoice with the final payment due. However, when I test it out by going to the customer portal and clicking the "Pay Now" button it just continues to create more invoices for the final amount every time I click "Pay Now".
Can you help me at least get that additional invoice created only once and allow the customers to make the final payment through their login?
If we can do this, this will solve a majority of my issues.
I'm thinking maybe the second invoice # that was created should also be linked to the appointment which may be why these payment links are not working with Amelia.
Hello Enri Mar,
Thank you for reaching out to us.
We are not sure that this is possible.
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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