Hey there, Awesome Customers!
Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.
During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.
We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.
Thanks a bunch for your understanding and support!
Catch you on the flip side!
Warm regards,
TMS
Hello!
I bought this product through Envato a few years ago and now when I need it most I can't use it because when I activate it I get a message that the product has expired. I realize that you have changed the payment program for new customers, but what about old customers? Do we have to buy the product again?
Greetings /Antonio
Hi Milos,
Thank you for the reply!
A simple question is;
Can I use the purchase I have as it is or I am force to buy some kind of support? or the license I have is totally invalid?
Then, Why I can't activate an Add-on for "Gravity Forms integration for wpDataTables" that I purchase yesterday? instead I get this message! "Gravity Forms integration for wpDataTables is an add-on - please install and activate wpDataTables and Gravity Forms to be able to use it!"
I already installed and activated wpDataTables with Envato!!!
So, how to fix this?
Br/Antonio
Hello Milos
I wonder if it is possible to deactivate my license from my actual domain www.oasisecohotel.cl and re-activate on the same domain but .com. The .cl domain will not be active after the transfer!
I look forward to your feedback :)
Regards,
Antonio
Hi Antonio,
Yes, you will be able to deactivate it on one Site/ and activate on another Site.
There are two ways to deactivate it from the 'current active Site'.
For our users who bought licence on Envato,
since you don't actually need the TMS Purchase Code in order to activate it - but you rather click on "Activate with Envato" button in the Activation tab of our plugin;
When you need to switch the domain on the Licence, it can be done in two ways :
1. If you still have access to the old domain, you can log in the WP-Admin there,
and in our plugin settings, on the "Activation tab", under Envato API, you will have "deactivate from Envato" button there.
And it should then look like this as deactivated :
Once you deactivate the old domain from the licence,
all you need to do is log in the new Site, in our Plugin's Activation Settings, click on "Activate with Envato" ;
it will take you to the Envato log-in page, where (upon logging in) the license will be activated.
-
2. If you don't have access to the old domain's WP Admin, to deactivate licence that way; then we have to manually find your Envato Licence in our Database and deactivate the Domain for you.
If that happens, please send us your Envato Licence key/code and we can deactivate any currently active domain - then you can activate the new Domain after that.
If you send us the Envato Licence key , just make sure to mark the reply as PRIVATE, for security reasons, since this is a Public ticket.
Let me know how it goes and if you have any questions.
Kind Regards,
Miloš Jovanović
[email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Milos,
Thank you for your email & information :)
I have done it after your instructions and when I try to Activete the license on the new domain I get a Error msg "You have excided the max site".
I wonder If you can deactivate it for me in your system, so I can go forward with my work ;)
I'd appreciate your help!
Thanks in advance,
Regards, Antonio
Hi Rodolfo,
We can disable the currently active domain on your Envato Licence, but in order to find you in our system, can you please confirm your Envato Licence key?
If you send it, just ensure to do so in a Private reply, for security reasons.
Thank you.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Antonio,
We are checking which domain is active and going to let you know as soon as it is disabled, so that you can then activate it on the new site.
Thank you for your patience.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Antonio,
We deactivated the activated domain, so now you can log in your new site and activate it there.
Let us know if you experience any issue.
Thanks.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables