Hi Mr Nerijus Bosas,

To begin, I want to extend my heartfelt apologies for the delayed reply, 

which is due to an unexpectedly high volume of inquiries. 

We truly value your patience during this period.

We responded to your initial ticket, so if we can please proceed there, we will keep following up on it with high urgency going forward.

Just note for the future please : 

when you have multiple questions or issues which are for different subjects/topics,

 please open a new ticket for each subject, and we will help/advise more effectively. 

In that way, issues and questions which are related to different subjects will be in separate tickets so other users or our support agents can find them easily. 

Our policy is to have one issue or question per ticket for the reasons described already.

Thank you for understanding.