Hey everyone!
With the holiday season upon us, we want to share our upcoming working hours:
- New Year: Our team will be off on January 1st and 2nd. We’ll be back on Friday, January 3rd, to respond to any messages received during this time.
- Weekend: As usual, we don’t work on weekends, so January 4th and 5th will also be non-working days.
- Orthodox Christmas: Our office will be closed on Monday and Tuesday, January 6th and 7th for the holiday.
After that, we’ll return to our regular schedule and assist you as quickly as possible.
In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find tons of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel), which might just have the answers you need while we’re away.
Thanks a bunch for your understanding and support!
Warm regards and happy holidays!
TMS
Please help me to sort out my account.i submitted ticket few days ago but you ignored my ticket. I can't understand why you on purpose ignore your paying customers?
Hi Mr Nerijus Bosas,
To begin, I want to extend my heartfelt apologies for the delayed reply,
which is due to an unexpectedly high volume of inquiries.
We truly value your patience during this period.
We responded to your initial ticket, so if we can please proceed there, we will keep following up on it with high urgency going forward.
Just note for the future please :
when you have multiple questions or issues which are for different subjects/topics,
please open a new ticket for each subject, and we will help/advise more effectively.
In that way, issues and questions which are related to different subjects will be in separate tickets so other users or our support agents can find them easily.
Our policy is to have one issue or question per ticket for the reasons described already.
Thank you for understanding.
Kind Regards,
Miloš Jovanović
[email protected]
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