Subject: Request for Refund: Amelia Scheduling System Plugin

Dear Amelia Scheduling System Support Team,

I hope this message finds you well. I am writing to express our deep disappointment and frustration with our recent experience with the Amelia scheduling system plugin. This is the second time we have purchased your plugin, and unfortunately, it is also the second time we find ourselves in the position of requesting a refund.

Previously, we had encountered significant issues with the earlier version of the plugin, which led us to cancel our subscription. Despite our initial challenges, we believed in the potential of the Amelia system and decided to give it another chance by purchasing the newer version.

Regrettably, we have continued to face a multitude of issues with the updated version of Amelia. These issues have had a negative impact on our operations and customer experience, and we have reached a point where we can no longer continue with this solution.

Therefore, we kindly request a refund for our recent purchase of the Amelia scheduling system plugin. We believe it is only fair to receive a refund given the ongoing problems and the fact that we have been unable to effectively utilize the product for our scheduling needs.

We understand that technical issues can arise, and we had hoped that our second purchase would result in a smoother experience. However, given the persistent challenges, we believe it is in the best interest of both parties to proceed with the refund process.

Please let us know the necessary steps to initiate this refund request, and we appreciate your prompt attention to this matter. We remain open to resolving any outstanding issues and, if possible, would consider revisiting Amelia in the future if these issues can be addressed.

Thank you for your understanding, and we look forward to a swift resolution.

Sincerely,

Mohammad Ayaseh

Deewan Institute for Languages and Cultural Studies