We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I own a cheer gym, and when I have parents registering their children, if they use the same email address for both kids, then they can only access one account.
Is there a way to have one account with multiple members in that account or allow the same email to be used on each athlete's account?
Also, I need to know when a member arrives without signing up for the class how do I add them and deduct them from the classes they purchased to keep the correct count?
Hello Herod,
Thanks for reaching out to us.
Unfortunatelly, there is no option to have one account with multiple members, each account has to have a unique email address. If you are about to make a new customer (WP user) with the same email, it will not let you set the same email, and each WP user needs to have its own credentials in order to log in to the Customer Panel (or WP)
Regarding the adding and deducting the appointments, i suppose you are referring to the Packages? If that's the case, in the backend, you have the tab Packages, right next to Services, here you can manage the Packages and appointments.
Please, let me know if this is what you are looking for or if you need assistance with anything else.
Kind Regards,
Stefan Petrov
[email protected]
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