We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
We seem to be having issues loading services via Amelia plugin on iOS / iPhone with latest iOS 17. This happens on iPhone 14/15. We seems to not get to load the services until we reload page. Then it does work. We did exclude scripts from WP Rocket already and we do have 256MB RAM for WP available frontend so not sure what is going on. Do not see errors yet either.
Would appreciate some pointers to make Amelia work on iPhone.
Hello Karin,
Thanks for reaching out to us. On the first look, it's hard to tell without taking a deeper look. iOS 17 is fairly new, so i could be an optimization problem. Is this the case with just services not loading properly?
Have you had a chance to test it on the other devices, on Android?
Thanks. Looking forward to hearing from you.
Kind Regards,
Stefan Petrov
[email protected]
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We did seem to experience the issue on Chrome / Safari using macOS and Windows as well. So it was a general issue where Amelia data often only loaded on clicking on the actual area where it normally should load right away.
We decided to exclude the Amelia JS as delayed loaded JS in WP Rocket Caching Plugin :
/wp-content/plugins/ameliabooking/public/js/frontend/amelia-booking.js.
/wp-content/plugins/ameliabooking/public/js/chunks/(.*).js
This change in WP Rocket with the exclusion - see screenshot https://drive.google.com/file/d/14yYEsCjNJlIefFn67y9fkb2Zx1cYmsQV/view?usp=share_link - of these scripts seems to be working now for the loading of Amelia at https://healinghandstherapy.nl/services/ . Tested in Safari 17.0 / Firefox 118.0.2 (64-bit) on macOS Sonoma 14.0 .
We are however still testing from multiple locations and devices.
Hello karin,
Yes, this can be also related to the conflict with caching plugins. Usually, when the booking form can't be displayed on the front end is because there is a conflict between the caching plugin and Amelia. It depends on the caching plugin, but there are some workarounds/settings that can be changed in order for Amelia to be displayed on the front end.
Please, keep me posted regarding the testing from multiple locations and devices.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks Stefan. Yes, it does seem to be working as I am sure you saw when you visited the page. We tested from two locations, multiple ip addresses and 2-3 OS and browsers.
Hello karin,
Yes, i saw the booking form displayed correctly on the link you've provided.
That's great, i guess we can call it solved. Should you require any additional assistance, please feel free to reach out to us.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables