We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When you make a reservation for a service, the time range appears every 15 minutes and it should be every hour. In other words, the time lapse is not being respected.
Also when you enter a day of rest from the administrator on the front, it appears if you can reserve but in the administrator it allows you to make reservations for that day and in the schedule range, the schedule assigned to each employee is not respected, leaving from 12:00 am to 11:00 pm, having a schedule from 06:00 am to 10:00 pm.
Attached files: Evidencia reservas amelia.pdf
Hello Christian,
Thank you for reaching out to us.
1. For this purpose, you need to enable the "Use service duration for booking a time slot" option on the Amelia/Settings/General page.
2. Most likely in your backend option "Allow admin to book appointment at any time" is enabled (Amelia - Settings - Role Settings - Admin), since you have this option enabled, you can book at any time (working hours, special days and days off for all employees will be ignored).
If you have any more issues or questions feel free to ask, we will gladly help.
Have a nice day!
Kind Regards,
Uros Jovanovic
[email protected]
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