We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello,
I've had a problem for several days now, since my site is visible to everyone. My customers, who are all over the world, don't know how to make a payment. When they want to choose the service, the page is completely blank. Many of my customers come back to me saying they don't know how to make a payment. But when I run a simulation, everything works fine. I have the impression that in Belgium it works correctly but not in other countries.
Can you please help me because I'm losing a lot of customers and money.
Unfortunately I only have problems with your plug-ins.
Attached files: WhatsApp Image 2023-10-17 à 09.34.04_f4076351.jpg
Hello Sandrine,
Thank you for reaching out to us.
We have tested with our IP and with VPN to simulate other countries and we do not see any issues on your site.
We have tested this on several devices just to make sure with VPN on and off and on each device everything is working fine and we do not see any issues.
Warm regards.
Kind Regards,
Marko Davidovic [email protected]
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