We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hey,
I have yet found another problem which is causing me to postpone a website launch. The employee availability in the front-end doesn't match up with what is set in the backend. Is there some kind of caching happening that I'm not aware of? I've even removed all of the free days in this case, a a test...so theoretically the employee's wednesday slot should be available every week...It doesn't however. What can be the cause of this?
Thanks in advance for help
Hans
Attached files: screenshot-booking-calendar.jpg
screenshot-freie-tage.jpg
Hello Hans,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hey Uroš,
you have those already. I wrote to you in the other thread, too. I have two issues that need to be fixed, preferably today still. The employee availability (2) and the close button issue (1). I've pasted them again below. Sorry to have two support threads open, but I urgently need this to be fixed...
1.
Hey Uroš,
really sorry to bother you gain, but just as I finally wanted to put the site online, we noticed another error in the form. The close button in the ste-by-step booking form is jumping to the left when clicked. Only if you click it again, the popup form disappears. This is a bit odd (I have to click twice to close it), but in Safari and mobile browsers in general it's even more problematic: I can't close the from at all. This is quite a big problem. Can you please have a look?
Thanks,
Hans
2.
The employee availability in the front-end doesn't match up with what is set in the backend. Is there some kind of caching happening that I'm not aware of? I've even removed all of the free days in this case, a a test...so theoretically the employee's wednesday slot should be available every week...It doesn't however. What can be the cause of this?
Thanks in advance for help
Hans
Hello Hans,
I will respond to this ticket that you created.
I appreciate your patience.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables