We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When I go to edit a record using this plugin it is throwing a fatal error:
In your code:
WDTGravityIntegrationPlugin::editModalConstruct
If you change the include statements in this method to include_once instead, the problem is solved.
/** * Loads the template for modal and fill it with data for * both New and Edit * * @param $form * @param $hasCaptchaField */ public static function editModalConstruct( $form, $hasCaptchaField ) { ob_start(); include_once GFCommon::get_base_path() . '/entry_detail.php'; include_once GFCommon::get_base_path() . '/form_display.php'; include_once WDT_GF_ROOT_PATH . 'templates/edit_modal.php'; echo ob_get_clean(); wp_die(); }Please make this update to the plugin and issue a new release. Thank you!
wondering what kind of turnaround I can expect to see on something like this? We just bought this plugin from you and its pretty disappointing that one of the primary features you have advertised for it, doesn't work without manual code intervention.
Hello,
To begin, I want to extend my heartfelt apologies for the delayed reply,
which is due to an unexpectedly high volume of inquiries.
We truly value your patience during this period.
-
I have passed this to our developers with urgency, and we will report back as soon as they advise if this fix can be added to our next Update.
Thank you for reporting this and for your patience.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello,
we can confirm our developers are working right now to add this fix to the Gravity Integration Add-on, and they will launch a small Update including that fix as soon as possible.
Our QA Team just needs to conduct some tests to ensure there are no negative effects to any other Plugin/add-on functionalities before the update is released.
Generally speaking, when it comes to any changes to the main wpDataTables Plugin as well as add-ons,
you can always follow our changeLog page if you'd like ( it is also available in the plugin dashboard), where we state any changes/new features/bug fixes during updates;
( Just switch between the Tabs on top to see the individual patch notes for each add-on)
and you can subscribe to our newsletter, if you wish to be informed about new features, bug fixes, freebies, etc.
Thank you very much for sharing this code edit with the include_once , that allowed our developers to simply apply your fix right away so our QA Team can go straight into testing it.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables