We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hi, I have a few questions regarding the plugin:
1) is the plugin allow my customer to make an appointment by employee (we, service provider), service, date and time?
2) if my customer wants to cancel appointment, how to proceed?
3) if my customer wants to reschedule appointment (but payment is made), are they allowed to reschedule appointment without making payment again via the Amelia plugin?
4) can we set customer not allowed to cancel appointment 48 hours before the appointment date & time?
5) does the plugin allow customer to sign in (is there a customer panel) to book and manage sessions with us all in one place?
6) does the plugin allow employee to login and maintain their calendar or make amendments to booked appointments?
7) does the plugin allow customer to find consultants (we, service provider) by specialties/services/location?
Looking forward to hearing from you soon.
Thanks and regards,
TingYi
Hello Ting,
Thank you for expressing interest in the Amelia plugin.
1. Yes, this is exactly how booking works in the Amelia plugin.
2. 4. A customer can cancel the appointment from the customer panel or the email, but, you can set the "Minimum time required before canceling" option for each service specifically.
3. Yes, it is possible.
5. There is a customer panel, but the customers cannot book appointments from it, only cancel or reschedule, whereas the booking needs to be done on the booking form.
6. Yes, this is possible with the employee panel.
7. This can be done via services or locations.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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