We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
I set up some custom fields and added them to different services. The services are also part of packages.
But the fields only appear in the package booking when I activate them for all services in the field's setting. As soon I delete one of the services from the list the field is not shown anymore in the package booking form.
How can this be solved?
Thanks
Franziska
Hello Franziska,
Thank you for reaching out to us.
As custom fields are connected to the appointments, they will only be displayed if some appointment is being booked. Meaning, if a customer purchases a package with the option to book appointments right away, they will have the custom fields displayed, if no appointment is booked as part of the package, no custom fields will be displayed.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
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Hello,
I would like to have custom fields on package booking, without the appointment.
I need the client to give me certain informations when booking a package, but the custom fields doesn't appear.
Thank you,
Ralsei
Yes, you need to tell the customer "For technical reason please book a first appointment. You can reschedule/delete it later." only to make the custom fields appear.
That does not look professional at all.
The packages appear to be a very minimalistic function. The various options and setting you have with appointments are not available in packages. So you need to set up heaps of workarounds.
The packages were the reason for booking Amelia in the first place, but this more and more turns out to be a mistake?
Hello Jules and Franziska,
Thank you very much for your feedback and suggestions. We will have this passed to our developers to possibly implement in the future.
We value our user's feedback as we continuously work on improving our product and making sure that Amelia fits as many people as it can.
At the moment, tit works like this, the custom fields will only be displayed if the appointment is booked as part of a package as the custom fields are connected to the appointments rather than packages.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks for your reply.
If the developers can just add the feature when booking a package without appointments that would be such a huge update for my usage.
Thanks a lot!
Hello Jules,
Thank you for the suggestion.
I will have this passed on to our management to have this added in the future.
Please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables