Hi Engin,

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.

Can you please change the theme and see if the issue is resolved?

 If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be).

 If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue occurred. 

Once it does reoccur, you will have found the plugin causing the issue.

Let me know if these steps help to isolate it.

Thanks.

Hi Engin,

If the "Jeg Elementor Kit" is not crucial for you, can you find any other Plugin or add-on that can serve the same purpose and try that one?

2. Or if the "Jeg Elementor Kit"  is crucial for your Site, we can try to debug this issue.

If that is the case, we can remotely first check it out.

Please provide me a temporary WP-admin (administrator) user for your site where this happens,

and the FTP credentials for safety,

 so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.