Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #3495711
Invoice generation
Closed

Comments

  •  1
    Gianmarco started the conversation

    The invoice generator can't read my VAT (Italian vat)

  •  1,317
    Marko replied

    Hello Gianmarco,

    Thank you for reaching out to us.

    Please log into our store and under "My Licenses" click on the Three Dots:

    4524987841.png

    From here, go to View your invoices. The invoices show all previous changes on your card, so it will show you the invoice for the initial purchase and any potential upgrades you may have gone through:

    3525958282.png

    When you click on "Download Invoice", you will see the same receipt you received in your inbox when you initially purchased the plugin. This action doesn't actually download the invoice (yet), but when it opens a new page, you can print it in PDF by hitting CTRL+P on your keyboard, and then choosing the "Destination" as "Save to PDF":

    8089317654.png

    Plugins are sold through a reseller (Paddle) and we have nothing to do with payments and VAT validity. We can only make you a custom PDF invoice on which all this information will be written (attached) but if you want to add VAT to the account through which you bought the plugin and get a partial refund, you must contact the paddle (https://paddle.com/support/contact/).

    We wish you all the best.

    Have a nice day. 

    Kind Regards, 

    Marko Davidovic
    [email protected]

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