We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The invoice generator can't read my VAT (Italian vat)
Hello Gianmarco,
Thank you for reaching out to us.
Please log into our store and under "My Licenses" click on the Three Dots:
From here, go to View your invoices. The invoices show all previous changes on your card, so it will show you the invoice for the initial purchase and any potential upgrades you may have gone through:
When you click on "Download Invoice", you will see the same receipt you received in your inbox when you initially purchased the plugin. This action doesn't actually download the invoice (yet), but when it opens a new page, you can print it in PDF by hitting CTRL+P on your keyboard, and then choosing the "Destination" as "Save to PDF":
Plugins are sold through a reseller (Paddle) and we have nothing to do with payments and VAT validity. We can only make you a custom PDF invoice on which all this information will be written (attached) but if you want to add VAT to the account through which you bought the plugin and get a partial refund, you must contact the paddle (https://paddle.com/support/contact/).
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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You can try wpDataTables add-ons before purchasing on these sandbox sites:
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