Hello iloop,

Thanks for reaching out to us.

Sure it does. When making a custom field, just make sure that you assign them to the coresponding event or service.

If you have other questions, feel free to ask.

Hello iloop,

This test was done on 6.7. (we are using the latest version)

Are you able to make a custom field in the backend, but it's not showing on the front end, or you are seeing the issue in the backend?

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or most likely another plugin you have installed. (most probably caching plugin)

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. 

Please, let me know.

No problem, Iloop.

Please, keep me posted.

Hello iloop,

Thanks for the feedback, great to see that you were able to find what was causing an issue.

If you have any other questions, feel free to open a new ticket and we will gladly help you there.

Have a nice day!

Hello iloop,

By default, the custom field will not be applied to all events, since Amelia is not recognizing if you want this to be applied to all events. You would need to apply the custom fields to events/appointments according to your liking.

Regarding the conflict, unfortunatelly, this issue is occurring frequently, the workaround is to exclude the MyListing theme or use a different theme to avoid conflict.

I hope it helps.

Hi iloop,

You need to make sure that the option "the price will multiply is enabled" in Event settings. 

Hi iloop,

Well, changes will not be made if there is an event with already confirmed attended. As per this notification - 

Does it work if you create a new event with this option enabled? Make sure to increase the maximum allowed spots and then enable this option. 

Hi iloop,

I was referring to this message

but I'm noticing now that you have custom pricing configured. As you can see, the custom pricing will override the maximum allowed spots, therefore the option to multiply the pricing will not be available.

In your case, customers would have the option to choose a ticket (category) with already pre-defined pricing. 

Hi iloop, 

So, you currently have two different categories with different pricing. It's true that when customers choose two tickets for one particular category the pricing should be multiplied 

But, if I couldn't replicate the issue on our local server. I'm using a new booking form and the pricing is multiplied. Perhaps you can try new booking form. 

Hi iloop,

No data will be lost, you will just use booking form v2 to display events. So, in the same way, you've displayed the old event list v1, you would just need to select v2. In the Gutenberg editor, you would need to select the shortcode module and then copy/paste the shortcode - [ameliaeventslistbooking]

Hello iloop,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Hello iloop,

That's understandable, i just wanted to double-check if all the options are enabled properly. Have you checked if the pricing is multiplied if you use any other payment methods? For example, Stripe, RazorPay, or similar? 

Hi iloop,

As per testing on our local server, the pricing multiplication does work properly, but it's hard to investigate properly without access. If there is a chance, can you please ask for the access permission? This would be beneficial in solving and easier troubleshooting.

Hello Iloop,

Apologies for the delayed answer. Unfortunatelly, I wasn't able to reproduce this issue, may i ask for the staging site along with the credentials so i can forward this to developers for further troubleshooting?

Hi iloop,

Exactly, for some reason, the pricing is not multiplying on the checkout on your website, but on our local server the pricing is multiplying, no matter the pricing. Now, to avoid any changes on the production site, our practice is usually just to continue with the staging. 

It could be, but my guess is that this is rather related to WooCoomerce configuration. You can eliminate the conflict by disabling the other plugins, and see if there are any issues.

Hi iloop,

That's great news! My i ask what was the problem? 

Hi iloop,

Thanks for letting me know. Certainly, that was a thing to check. Great to know that it's working now, it took a while to find the solution.

As you know, feel free to reach out to us regarding any other questions or issues.