We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I set the timezone correctly but it still does not display the time of my workshop correctly on the front end. It shows correctly on the backend though. It should be 9am - 12:30 pm but it shows 10am - 1:30pm for two of the workshops. I am in UTC - 6.
Attached files: Screenshot 2023-10-05 at 1.29.33 PM.png
Screenshot 2023-10-05 at 1.38.22 PM.png
You can close this ticket. We fixed the issue. We can't use UTC we have to set a city and the changes are not immediate, they take a bit to show up once we change the setting to the correct city.
Hello Elizabeth,
Thanks for reaching out to us. Great to see that you were able to find the solution. Just to confirm, usually, when there is a difference between the front-end and back-end timezone, it is because of the wrong timezone settings. This means that you have to set up the timezone to a city instead on UTC, as you already did.
Should you require any additional assistance, feel free to reach out to us.
Kind Regards,
Stefan Petrov
[email protected]
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