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  Public Ticket #3492295
WOOCOMMERCE PROCESSING STATUS NOTIFICATIONS
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  •  1
    Sam Cooper started the conversation

    Hello everyone. This ticket is not to ask for help, but to help users who have had the same problem as me. 

    Problem: All orders paid with PayPal, generate a "pending booking" notification, instead of "approved booking".

    Cause: The woocommerce default status for PayPal payments is "processing". This can be changed through snippets in the functions.php of your template, but the result is always the same: Amelia always sends "Pending Booking" notifications to users. 

    In my particular case, I have gone crazy configuring different rules in the "Settings / Payments / Woocommerce" section, and in the Notifications section.

    Solution: Finally, after many tests, I realized that it was essential to access "general Settings / Default Appointment Status, and select the default condition of bookings as APPROVED.

    Attached is a screenshot of my woocommerce rules configuration, in case it can help someone. 

    Greetings!

    ---


    Spanish:

    Hola a todos. Este ticket no es para pedir ayuda, sino para ayudar a usuarios que hayan tenido el mismo problema que yo. 

    Problema: Todos los pedidos pagados con paypal, generan una notificación de "pending booking", en lugar de "reserva aprobada"

    Causa: El estado de woocommerce para pagos por paypal es "processing". Esto se puede cambiar mediante snippets en el functions.php de tu plantilla, pero el resultado siempre es el mismo: Amelia siempre envía notificaciones a los usuarios de "Reserva Pendiente"

    En mi caso particular, me he vuelto loco configurando diferentes reglas en la sección "Ajustes / Pagos / Woocommerce", y en el apartado Notificaciones

    Solución: Por fin, después de muchas pruebas, me he dado cuenta de que era imprescindible acceder a "GENERAL / Ajustes generales, y seleccioonar el estado por defecto de la reserva en APROBADO.

    Adjunto captura de mi configuración de reglas de woocommerce, por si puede ayudar a alguien. 

    Saludos!


    Attached files:  config.jpg

  •  781
    Stefan replied

    Hello Sam,

    Thank you very much for providing the instructions regarding this issue. This will be beneficial for other users and even for us since we can refer to these instructions in case we see this problem.

    Please, let us know if you need assistance with anything else and have a nice day!

    Kind Regards, 

    Stefan Petrov
    [email protected]

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