We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
I have Amelia basic licence installed and payments up to date.
Whenever I click 'Save' when accessing any Amelia settings I get a 403 error as follows "Request failed with status code 403". Only occurs in the 'Settings' section in Amelia (https://www.lightcodesbylaara.com/wp-admin/admin.php?page=wpamelia-settings#/settings).
Doesn't matter what the Amelia setting is & regardless if anything has changed or not the same error occurs when hitting save on any section this screen.
Here is the error code from the network tab:
Tried to delete cache, use different browser, deactivate Amelia plugin, delete Amelia plugin and reinstall.
None of this worked. As soon as its reinstalled I get the same 403 behaviour in settings.
Please advise. *Made ticket public deliberately to help others.
Hello Jackie,
Thanks for the credentials.
I'm noticing an error in the console when i try to save something in the settings (as you did). Here is the error -
Access Denied - GoDaddy Website FirewallIf you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue.
Block details:It seems like this is an error regarding the GoDaddy Firewall. I would recommend reaching out to your hosting regarding this. In the instructions, there is a link to support where you can open a ticket with the block details.
Another thing that I'm noticing is the email settings that are set to WP mail. We recommend using the WP mail only when there is a third-party plugin like SMTP WP plugin since there could be a conflict between them.
Otherwise, we recommend using the SMTP settings. Please, see more instructions on this link - Amelia Notifications settings
I hope it helps. Please, let us know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables