Doesn't matter what the Amelia setting is & regardless if anything has changed or not the same error occurs when hitting save on any section this screen.
I'm noticing an error in the console when i try to save something in the settings (as you did). Here is the error -
Access Denied - GoDaddy Website Firewall
If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue.
Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36
EXPVP171
Exploit attempt denied by virtual patching.
2023-10-09 09:03:46
15040
It seems like this is an error regarding the GoDaddy Firewall. I would recommend reaching out to your hosting regarding this. In the instructions, there is a link to support where you can open a ticket with the block details.
Another thing that I'm noticing is the email settings that are set to WP mail. We recommend using the WP mail only when there is a third-party plugin like SMTP WP plugin since there could be a conflict between them.
Otherwise, we recommend using the SMTP settings. Please, see more instructions on this link - Amelia Notifications settings
I hope it helps. Please, let us know if you have any other questions.
I have Amelia basic licence installed and payments up to date.
Whenever I click 'Save' when accessing any Amelia settings I get a 403 error as follows "Request failed with status code 403". Only occurs in the 'Settings' section in Amelia (https://www.lightcodesbylaara.com/wp-admin/admin.php?page=wpamelia-settings#/settings).
Doesn't matter what the Amelia setting is & regardless if anything has changed or not the same error occurs when hitting save on any section this screen.
Here is the error code from the network tab:
Tried to delete cache, use different browser, deactivate Amelia plugin, delete Amelia plugin and reinstall.
None of this worked. As soon as its reinstalled I get the same 403 behaviour in settings.
Please advise. *Made ticket public deliberately to help others.
Hello Jackie,
Thanks for the credentials.
I'm noticing an error in the console when i try to save something in the settings (as you did). Here is the error -
Access Denied - GoDaddy Website FirewallIf you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue.
Block details:It seems like this is an error regarding the GoDaddy Firewall. I would recommend reaching out to your hosting regarding this. In the instructions, there is a link to support where you can open a ticket with the block details.
Another thing that I'm noticing is the email settings that are set to WP mail. We recommend using the WP mail only when there is a third-party plugin like SMTP WP plugin since there could be a conflict between them.
Otherwise, we recommend using the SMTP settings. Please, see more instructions on this link - Amelia Notifications settings
I hope it helps. Please, let us know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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