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  Public Ticket #3492047
Amelia 403 Error
Closed

Comments

  • Jackie started the conversation

    I have Amelia basic licence installed and payments up to date.

    Whenever I click 'Save' when accessing any Amelia settings I get a 403 error as follows "Request failed with status code 403". Only occurs in the 'Settings' section in Amelia (https://www.lightcodesbylaara.com/wp-admin/admin.php?page=wpamelia-settings#/settings).

    Doesn't matter what the Amelia setting is & regardless if anything has changed or not the same error occurs when hitting save on any section this screen.

    7999794502.png

    Here is the error code from the network tab:

    {  "message": "Successfully retrieved settings.",  "data": {    "settings": {      "db": {        "mysqliEnabled": false,        "pdoEmulatePrepares": false,        "pdoBigSelect": false,        "ssl": {          "enable": false,          "key": null,          "cert": null,          "ca": null        },        "wpTablesPrefix": ""      },      "general": {        "timeSlotLength": 900,        "serviceDurationAsSlot": true,        "bufferTimeInSlot": true,        "defaultAppointmentStatus": "approved",        "minimumTimeRequirementPriorToBooking": 10800,        "minimumTimeRequirementPriorToCanceling": 172800,        "minimumTimeRequirementPriorToRescheduling": 172800,        "numberOfDaysAvailableForBooking": 35,        "backendSlotsDaysInFuture": 365,        "backendSlotsDaysInPast": 365,        "phoneDefaultCountryCode": "auto",        "requiredPhoneNumberField": false,        "requiredEmailField": true,        "itemsPerPage": 12,        "appointmentsPerPage": 100,        "servicesPerPage": 100,        "customersFilterLimit": 100,        "gMapApiKey": "",        "addToCalendar": true,        "defaultPageOnBackend": "Dashboard",        "showClientTimeZone": true,        "redirectUrlAfterAppointment": "",        "customFieldsUploadsPath": "",        "runInstantPostBookingActions": false,        "sortingPackages": "nameAsc",        "sortingServices": "nameAsc",        "calendarLocaleSubstitutes": [],        "googleRecaptcha": {          "enabled": false,          "invisible": true,          "siteKey": "",          "secret": ""        },        "usedLanguages": [          "en_CA"        ],        "calendarEmployeesPreselected": 0,        "backLink": {          "enabled": false,          "label": "Powered by Amelia - WordPress Booking Plugin",          "url": "https://wpamelia.com/documentation/?utm_source=lite&utm_medium=website&utm_campaign=powerdby"        }      },      "company": {        "pictureFullPath": "https://www.lightcodesbylaara.com/wp-content/uploads/2022/08/LCL_Icon_Black.png",        "pictureThumbPath": "https://www.lightcodesbylaara.com/wp-content/uploads/2022/08/LCL_Icon_Black-150x150.png",        "name": "Light Codes By Laara",        "address": "",        "phone": "",        "countryPhoneIso": "ca",        "website": "https://www.lightcodesbylaara.com/",        "translations": {          "name": []        },        "email": "[email protected]"      },      "notifications": {        "mailService": "php",        "smtpHost": "",        "smtpPort": "",        "smtpSecure": "ssl",        "smtpUsername": "",        "smtpPassword": "",        "mailgunApiKey": "",        "mailgunDomain": "",        "mailgunEndpoint": "",        "senderName": "Laara",        "senderEmail": "[email protected]",        "notifyCustomers": true,        "sendAllCF": true,        "smsAlphaSenderId": "Amelia",        "smsSignedIn": false,        "smsApiToken": "",        "bccEmail": "[email protected],[email protected]",        "bccSms": "",        "cancelSuccessUrl": "https://www.lightcodesbylaara.com/",        "cancelErrorUrl": "",        "breakReplacement": "u003Cbru003E",        "pendingReminder": false,        "whatsAppPhoneID": "",        "whatsAppAccessToken": "",        "whatsAppBusinessID": "",        "whatsAppLanguage": "",        "whatsAppEnabled": false,        "whatsAppReplyEnabled": false,        "whatsAppReplyMsg": "Dear %customer_full_name%,
    This message does not have an option for responding. If you need additional information about your booking, please contact us at %company_phone%",        "whatsAppReplyToken": "b6b6538268e2f62dce36",        "smsBalanceEmail": {          "enabled": false,          "minimum": 0,          "email": ""        }      },      "daysOff": [],      "weekSchedule": [        {          "day": "Monday",          "time": [null, null],          "periods": [],          "breaks": []        },        {          "day": "Tuesday",          "time": [null, null],          "periods": [],          "breaks": []        },        {          "day": "Wednesday",          "time": [null, null],          "periods": [],          "breaks": []        },        {          "day": "Thursday",          "time": [null, null],          "periods": [],          "breaks": []        },        {          "day": "Friday",          "time": [null, null],          "periods": [],          "breaks": []        },        {          "day": "Saturday",          "time": [null, null],          "periods": [],          "breaks": []        },        {          "day": "Sunday",          "time": [null, null],          "periods": [],          "breaks": []        }      ],      "googleCalendar": {        "clientID": "84983445498-eqad613t34b0hkm45fv46ub6o528fmsj.apps.googleusercontent.com",        "clientSecret": "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",        "redirectURI": "https://www.lightcodesbylaara.com/wp-admin/admin.php?page=wpamelia-employees",        "showAttendees": false,        "insertPendingAppointments": true,        "addAttendees": true,        "sendEventInvitationEmail": true,        "removeGoogleCalendarBusySlots": true,        "maximumNumberOfEventsReturned": 50,        "eventTitle": "%service_name%",        "eventDescription": "",        "includeBufferTimeGoogleCalendar": false,        "status": "tentative",        "enableGoogleMeet": false,        "title": {          "appointment": "%service_name%",          "event": "%event_name%"        },        "description": {          "appointment": "Booked %service_name% session: %appointment_date_time% 
    
    With %customer_email%
    
    Zoom Join Link: %zoom_join_url%",          "event": "Booked %event_name% session: %appointment_date_time% 
    
    Zoom Join Link: %zoom_host_url_date_time%"        }      },      "outlookCalendar": {        "clientID": "",        "clientSecret": "",        "redirectURI": "https://www.lightcodesbylaara.com/wp-admin/",        "insertPendingAppointments": false,        "addAttendees": false,        "sendEventInvitationEmail": false,        "removeOutlookCalendarBusySlots": false,        "maximumNumberOfEventsReturned": 50,        "eventTitle": "%service_name%",        "eventDescription": "",        "includeBufferTimeOutlookCalendar": false,        "title": {          "appointment": "%service_name%",          "event": "%event_name%"        },        "description": {          "appointment": "",          "event": ""        }      },      "payments": {        "currency": "USD",        "symbol": "$",        "priceSymbolPosition": "before",        "priceNumberOfDecimals": 2,        "priceSeparator": 1,        "hideCurrencySymbolFrontend": false,        "defaultPaymentMethod": "payPal",        "onSite": false,        "coupons": true,        "payPal": {          "enabled": true,          "sandboxMode": false,          "liveApiClientId": "AYTLPpgOCVBLeyiQWFEHgBwlZxQousZWS5pYqjml323k7CSBp1FJcF3Bp9HO6lSwVMa745P1Gny4wyQo",          "liveApiSecret": "EC4EPqYINFGT9Tu1tW6IkFMapsm59YVlzDyLv2dpzKRhVQzI20pwdcyVmDPIWbYJqDJKU7L86tZuqx0_",          "testApiClientId": "",          "testApiSecret": "",          "description": {            "enabled": false,            "appointment": "",            "package": "",            "event": ""          }        },        "stripe": {          "enabled": false,          "testMode": false,          "livePublishableKey": "",          "liveSecretKey": "",          "testPublishableKey": "",          "testSecretKey": "",          "description": {            "enabled": false,            "appointment": "",            "package": "",            "event": ""          },          "metaData": {            "enabled": false,            "appointment": null,            "package": null,            "event": null          },          "manualCapture": false        },        "wc": {          "enabled": false,          "productId": "",          "onSiteIfFree": false,          "page": "cart",          "dashboard": true,          "checkoutData": {            "appointment": "",            "package": "",            "event": "",            "translations": {              "appointment": {                "en_CA": ""              },              "event": {                "en_CA": ""              },              "package": {                "en_CA": ""              }            }          },          "skipCheckoutGetValueProcessing": true,          "redirectPage": 1,          "rules": {            "appointment": [              {                "order": "on-hold",                "booking": "default",                "payment": "paid",                "update": false              },              {                "order": "processing",                "booking": "default",                "payment": "paid",                "update": false              },              {                "order": "completed",                "booking": "default",                "payment": "paid",                "update": false              }            ],            "package": [              {                "order": "on-hold",                "booking": "approved",                "payment": "paid",                "update": false              },              {                "order": "processing",                "booking": "approved",                "payment": "paid",                "update": false              },              {                "order": "completed",                "booking": "approved",                "payment": "paid",                "update": false              }            ],            "event": [              {                "order": "on-hold",                "booking": "approved",                "payment": "paid",                "update": false              },              {                "order": "processing",                "booking": "approved",                "payment": "paid",                "update": false              },              {                "order": "completed",                "booking": "approved",                "payment": "paid",                "update": false              }            ]          },          "skipGetItemDataProcessing": null        },        "mollie": {          "enabled": false,          "testMode": false,          "liveApiKey": "",          "testApiKey": "",          "description": {            "enabled": false,            "appointment": "",            "package": "",            "event": ""          },          "metaData": {            "enabled": false,            "appointment": null,            "package": null,            "event": null          },          "method": []        },        "razorpay": {          "enabled": false,          "testMode": false,          "liveKeyId": "",          "liveKeySecret": "",          "testKeyId": "",          "testKeySecret": "",          "description": {            "enabled": false,            "appointment": "",            "package": "",            "event": ""          },          "name": {            "enabled": false,            "appointment": "",            "package": "",            "event": ""          },          "metaData": {            "enabled": false,            "appointment": null,            "package": null,            "event": null          }        },        "couponsCaseInsensitive": false,        "paymentLinks": {          "enabled": false,          "changeBookingStatus": false,          "redirectUrl": "https://www.lightcodesbylaara.com"        }      },      "activation": {        "showActivationSettings": true,        "active": true,        "purchaseCodeStore": null,        "envatoTokenEmail": "",        "version": "6.7",        "deleteTables": false,        "enableTrafftBanner": false,        "stash": false,        "enablePolyfill": false,        "disableUrlParams": true,        "customUrl": {          "enabled": false,          "pluginPath": "/wp-content/plugins/ameliabooking/",          "ajaxPath": "/wp-admin/admin-ajax.php"        },        "showAmeliaPromoCustomizePopup": false,        "enableThriveItems": false,        "v3RelativePath": false,        "showAmeliaSurvey": true,        "responseErrorAsConflict": false,        "v3AsyncLoading": false,        "enableAmeliaPromoBanner": true,        "enableAmeliaQAPromoBanner": true      },      "customization": {        "primaryColor": "#1A84EE",        "primaryGradient1": "#1A84EE",        "primaryGradient2": "#0454A2",        "textColor": "#354052",        "textColorOnBackground": "#FFFFFF",        "font": "Amelia Roboto",        "fontUrl": "",        "customFontFamily": "",        "customFontSelected": "unselected",        "useGenerated": false,        "useGlobalColors": {          "stepByStepForm": false,          "catalogForm": false,          "eventListForm": false,          "eventCalendarForm": false        },        "globalColors": {          "primaryColor": "#1A84EE",          "formBackgroundColor": "#FFFFFF",          "formTextColor": "#354052",          "formInputColor": "#FFFFFF",          "formInputTextColor": "#354052",          "formDropdownColor": "#FFFFFF",          "formDropdownTextColor": "#354052",          "formGradientColor1": "#1A84EE",          "formGradientColor2": "#0454A2",          "formGradientAngle": 135,          "formImageColor": "#1A84EE",          "textColorOnBackground": "#FFFFFF"        },        "hash": "Ps5Vlm4WDt"      },      "labels": {        "enabled": true,        "employee": "employee",        "employees": "employees",        "service": "service",        "services": "services"      },      "roles": {        "allowConfigureSchedule": false,        "allowConfigureDaysOff": false,        "allowConfigureSpecialDays": false,        "allowConfigureServices": false,        "allowWriteAppointments": false,        "automaticallyCreateCustomer": true,        "inspectCustomerInfo": false,        "allowCustomerReschedule": false,        "allowCustomerDeleteProfile": false,        "allowWriteEvents": false,        "allowAdminBookAtAnyTime": false,        "enabledHttpAuthorization": true,        "customerCabinet": {          "enabled": true,          "headerJwtSecret": "65b74fe0c1d64fd8805d",          "urlJwtSecret": "29deb2a83808aada7eb0",          "tokenValidTime": 2592000,          "pageUrl": "https://www.lightcodesbylaara.com/my-account/",          "loginEnabled": true,          "filterDate": false,          "translations": {            "url": []          }        },        "providerCabinet": {          "enabled": true,          "headerJwtSecret": "d0df2f0018962f2f42d5",          "urlJwtSecret": "24df3dc4f2bd6c1145bb",          "tokenValidTime": 2592000,          "pageUrl": "",          "loginEnabled": true,          "filterDate": false        },        "urlAttachment": {          "enabled": true,          "headerJwtSecret": "56366b6bfe5cf167f32c",          "urlJwtSecret": "ca7e5d3d01589f39b946",          "tokenValidTime": 2592000,          "pageUrl": "",          "loginEnabled": true,          "filterDate": false        },        "allowCustomerCancelPackages": true,        "limitPerCustomerService": {          "enabled": false,          "numberOfApp": 1,          "timeFrame": "day",          "period": 1,          "from": "bookingDate"        },        "limitPerCustomerPackage": {          "enabled": false,          "numberOfApp": 1,          "timeFrame": "day",          "period": 1        },        "limitPerCustomerEvent": {          "enabled": false,          "numberOfApp": 1,          "timeFrame": "day",          "period": 1,          "from": "bookingDate"        },        "adminServiceDurationAsSlot": false      },      "appointments": {        "isGloballyBusySlot": false,        "bookMultipleTimes": false,        "allowBookingIfPending": true,        "allowBookingIfNotMin": true,        "openedBookingAfterMin": false,        "recurringPlaceholders": "DateTime: %appointment_date_time%",        "recurringPlaceholdersSms": "DateTime: %appointment_date_time%",        "recurringPlaceholdersCustomer": "DateTime: %appointment_date_time%",        "recurringPlaceholdersCustomerSms": "DateTime: %appointment_date_time%",        "packagePlaceholders": "DateTime: %appointment_date_time%",        "packagePlaceholdersSms": "DateTime: %appointment_date_time%",        "packagePlaceholdersCustomer": "DateTime: %appointment_date_time%",        "packagePlaceholdersCustomerSms": "DateTime: %appointment_date_time%",        "groupAppointmentPlaceholder": "Name: %customer_full_name%",        "groupEventPlaceholder": "Name: %customer_full_name%",        "groupAppointmentPlaceholderSms": "Name: %customer_full_name%",        "groupEventPlaceholderSms": "Name: %customer_full_name%",        "translations": {          "recurringPlaceholdersCustomer": null,          "recurringPlaceholdersCustomerSms": null,          "packagePlaceholdersCustomer": null,          "packagePlaceholdersCustomerSms": null,          "groupAppointmentPlaceholder": "Name: %customer_full_name%",          "groupEventPlaceholder": "Name: %customer_full_name%",          "groupAppointmentPlaceholderSms": "Name: %customer_full_name%",          "groupEventPlaceholderSms": "Name: %customer_full_name%"        },        "employeeSelection": "random"      },      "webHooks": [],      "zoom": {        "enabled": true,        "apiKey": "xahmBfrESJGFhsnmmwpCaw",        "apiSecret": "GS3qr9tn0KuuDAB0iOpbrnrTxssnpqpP2yCm",        "meetingTitle": "%reservation_name%",        "meetingAgenda": "%reservation_description%",        "pendingAppointmentsMeetings": true,        "maxUsersCount": 300,        "s2sEnabled": false,        "accountId": "",        "clientId": "",        "clientSecret": "",        "accessToken": ""      },      "lessonSpace": {        "enabled": true,        "apiKey": "",        "spaceNameAppointments": "%reservation_name%",        "spaceNameEvents": "%reservation_name%",        "pendingAppointments": false,        "companyId": ""      },      "ics": {        "sendIcsAttachment": true,        "sendIcsAttachmentPending": true,        "description": {          "appointment": "",          "event": "",          "translations": {            "appointment": {              "en_CA": "Hi %customer_first_name% 
    
    Thanks for booking with me!
    Here is a personal calendar invite for your appointment.
    
    Thanks
    Laara"            },            "event": null          }        }      },      "facebookPixel": {        "id": "",        "tracking": {          "appointment": [],          "event": [],          "package": []        }      },      "googleTag": {        "id": "",        "tracking": {          "appointment": [],          "event": [],          "package": []        }      },      "customizedData": {        "fonts": {          "fontFamily": "",          "fontUrl": "",          "customFontFamily": "",          "customFontSelected": true        },        "sbsNew": {          "colors": {            "colorPrimary": "#1246D6",            "colorSuccess": "#019719",            "colorError": "#B4190F",            "colorWarning": "#CCA20C",            "colorInpBgr": "#FFFFFF",            "colorInpBorder": "#D1D5D7",            "colorInpText": "rgba(0, 0, 0, 1)",            "colorInpPlaceHolder": "#808A90",            "colorDropBgr": "#FFFFFF",            "colorDropBorder": "#FFFFFF",            "colorDropText": "#0E1920",            "colorSbBgr": "rgba(226, 221, 228, 1)",            "colorSbText": "rgba(0, 0, 0, 1)",            "colorMainBgr": "#FFFFFF",            "colorMainHeadingText": "rgba(86, 31, 91, 1)",            "colorMainText": "rgba(0, 0, 0, 1)",            "colorCalCell": "rgba(193, 129, 217, 1)",            "colorCalCellText": "rgba(0, 0, 0, 1)",            "colorCalCellSelected": "rgba(226, 221, 228, 1)",            "colorCalCellSelectedText": "#FFFFFF",            "colorCalCellDisabled": "rgba(180, 25, 15, 0.05)",            "colorCalCellDisabledText": "#8C959A",            "colorBtnPrim": "rgba(180, 167, 187, 1)",            "colorBtnPrimText": "#FFFFFF",            "colorBtnSec": "#1A2C37",            "colorBtnSecText": "#FFFFFF"          },          "initStep": {            "options": {              "location": {                "name": "Location Input Field",                "required": false,                "visibility": true              },              "employee": {                "name": "Employee Input Field",                "required": false,                "visibility": true              },              "primaryFooterButton": {                "name": "Continue Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "order": [              {                "name": "Service",                "id": "service"              },              {                "name": "Employee",                "id": "employee"              },              {                "name": "Location",                "id": "location"              }            ],            "translations": null          },          "bringingAnyone": {            "options": {              "heading": {                "name": "Heading",                "visibility": true              },              "info": {                "name": "Info",                "visibility": true              },              "primaryButton": {                "name": "Primary Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              },              "secondaryButton": {                "name": "Secondary Button Type",                "buttonType": "text",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              },              "primaryFooterButton": {                "name": "Continue Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "translations": null          },          "packageStep": {            "options": {              "heading": {                "name": "Popup Heading",                "visibility": true              },              "primaryButton": {                "name": "Primary Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              },              "primaryFooterButton": {                "name": "Continue Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "translations": null          },          "packageInfoStep": {            "options": {              "primaryFooterButton": {                "name": "Continue Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "translations": null          },          "packageAppointmentsStep": {            "options": {              "endTimeVisibility": {                "name": "Calendar Slot End Time",                "visibility": true              },              "timeZoneVisibility": {                "name": "Calendar Time Zone",                "visibility": true              },              "primaryFooterButton": {                "name": "Continue Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "translations": null          },          "packageAppointmentsListStep": {            "options": {              "primaryFooterButton": {                "name": "Continue Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "translations": null          },          "extrasStep": {            "options": {              "heading": {                "name": "Extras Heading",                "visibility": true              },              "description": {                "name": "Extras Description",                "visibility": true              },              "duration": {                "name": "Extras Duration",                "visibility": true              },              "primaryFooterButton": {                "name": "Continue Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "translations": null          },          "dateTimeStep": {            "options": {              "endTimeVisibility": {                "name": "Calendar Slot End Time",                "visibility": true              },              "timeZoneVisibility": {                "name": "Calendar Time Zone",                "visibility": true              },              "primaryFooterButton": {                "name": "Continue Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "translations": null          },          "recurringPopup": {            "options": {              "content": {                "name": "Popup Content",                "visibility": true              },              "primaryButton": {                "name": "Primary Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              },              "secondaryButton": {                "name": "Secondary Button Type",                "buttonType": "text",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "translations": null          },          "recurringStep": {            "options": {              "heading": {                "name": "Heading Content",                "visibility": true              },              "primaryFooterButton": {                "name": "Continue Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "translations": null          },          "recurringSummary": {            "options": {              "endTimeVisibility": {                "name": "Calendar Slot End Time",                "visibility": true              },              "timeZoneVisibility": {                "name": "Calendar Time Zone",                "visibility": true              },              "primaryFooterButton": {                "name": "Continue Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "translations": null          },          "infoStep": {            "order": [              {                "name": "First Name",                "id": "firstName"              },              {                "name": "Last Name",                "id": "lastName"              },              {                "name": "Email",                "id": "email"              },              {                "name": "Phone",                "id": "phone"              }            ],            "options": {              "lastName": {                "name": "Last Name Input Field",                "required": true,                "visibility": true              },              "email": {                "name": "Email Input Field",                "required": false,                "visibility": true              },              "phone": {                "name": "Phone Input Field",                "required": false,                "visibility": true              },              "primaryFooterButton": {                "name": "Continue Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "translations": null          },          "paymentStep": {            "options": {              "primaryFooterButton": {                "name": "Continue Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "translations": null          },          "congratulations": {            "options": {              "primaryFooterButton": {                "name": "Finish Button Type",                "buttonType": "filled",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              },              "secondaryFooterButton": {                "name": "Panel Button Type",                "buttonType": "text",                "typeOptions": [                  "filled",                  "plain",                  "text"                ]              }            },            "translations": null          },          "sidebar": {            "options": {              "self": {                "name": "Sidebar Visibility",                "visibility": true              }            },            "translations": null          }        }      },      "googleAnalytics": {        "id": "",        "tracking": {          "appointment": [],          "event": [],          "package": []        }      },      "apiKeys": {        "apiKeys": []      },      "wordpress": {        "dateFormat": "F j, Y",        "timeFormat": "g:i a",        "startOfWeek": "1",        "timeZoneString": "America/Vancouver",        "gmtOffset": -7      }    }  }
    }

    Tried to delete cache, use different browser, deactivate Amelia plugin, delete Amelia plugin and reinstall. 

    None of this worked. As soon as its reinstalled I get the same 403 behaviour in settings.

    Please advise. *Made ticket public deliberately to help others.

  •   Stefan replied privately
  •   Jackie replied privately
  •  781
    Stefan replied

    Hello Jackie,

    Thanks for the credentials.

    I'm noticing an error in the console when i try to save something in the settings (as you did). Here is the error - 

    Access Denied - GoDaddy Website Firewall

    If you are the site owner (or you manage this site), please whitelist your IP or if you think this block is an error please open a support ticket and make sure to include the block details (displayed in the box below), so we can assist you in troubleshooting the issue.

    Block details:
    24.135.206.16
    www.lightcodesbylaara.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/settings&ameliaNonce=9029598a47
    Mozilla/5.0 (X11; Linux x86_64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/116.0.0.0 Safari/537.36
    EXPVP171
    Exploit attempt denied by virtual patching.
    2023-10-09 09:03:46
    15040

    It seems like this is an error regarding the GoDaddy Firewall. I would recommend reaching out to your hosting regarding this. In the instructions, there is a link to support where you can open a ticket with the block details.

    Another thing that I'm noticing is the email settings that are set to WP mail. We recommend using the WP mail only when there is a third-party plugin like SMTP WP plugin since there could be a conflict between them.

    Otherwise, we recommend using the SMTP settings. Please, see more instructions on this link - Amelia Notifications settings

    I hope it helps. Please, let us know if you have any other questions.

    Kind Regards, 

    Stefan Petrov
    [email protected]

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    Amelia: FAQ | Facebook | Twitter | InstagramAmelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables