"Error processing payments" (#3491740) / TMS-Plugins

Comments

1
Violet Ridge started the conversation
October 4, 2023 at 2:50pm
Amelia is no longer processing payments since updating to the new version. I have tried changing theme and deactivating all plugins and reactiviting one by one but none of this helped.
How can I downgrade to 6.6?
1,575
Uroš replied
October 4, 2023 at 5:36pm
Hello Violet,
Thank you for reaching out to us.
Can you please let me know which payment method you have enabled on your website?
Looking forward to your reply.
Kind Regards,

Uros Jovanovic
[email protected]

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1
Violet Ridge replied
October 4, 2023 at 6:03pm
I use Paypal.
The last time this happened it was a conflict with WPMUDEV Defender Pro but it appears not to be the case this time.
1,575
Uroš replied
October 4, 2023 at 6:05pm
Hello Violet,
Thank you for the update on this.
Can you please tell me did you disable Sandbox mode?

If you leave it in the Sandbox mode, live transactions will not work.

Or if you are set to Live Mode,

please check your Live Client ID and Live Secret on your PayPal account?

Let us know if that solves the issue.

If you already checked all of this, and still can't isolate the issue,

with your permission, we can try our own PayPal Test on your site,

and then we will revert everything as it was?
Kind Regards,

Uros Jovanovic
[email protected]

Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

You can try wpDataTables add-ons before purchasing on these sandbox sites:

Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
1
Violet Ridge replied
October 4, 2023 at 6:10pm
The Sandbox mode wasn't activated but I have tried it with that and it did work.
I will double check the Live ID and Live Secret with my client tomorrow morning and will let you know what happens.
Thanks
VIolet
1,575
Uroš replied
October 4, 2023 at 6:17pm
Hello Violet,
Glad to hear that.
Looking forward to your reply.
Kind Regards,

Uros Jovanovic
[email protected]

Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

You can try wpDataTables add-ons before purchasing on these sandbox sites:

Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables