Hey everyone!
With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:
Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.
We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.
In the meantime, if you need help, feel free to:
-
Use the support widget on the bottom right of our websites (Amelia and wpDataTables) — our AI-powered assistant is available 24/7 and can help with many common questions.
-
Visit our documentation, articles, or YouTube channels for quick answers and step-by-step guides.
https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos
https://www.youtube.com/@wpDataTables/videos
Thank you for being so understanding, and we hope you enjoy the long weekend!
Dear TMS Support Team,
I hope this message finds you well. I am writing to seek assistance with a problem I've encountered while using the TMS platform. I am experiencing difficulties in saving settings after making changes to a newly imported table from an Excel sheet.
Here's a brief overview of the issue:
Can't save settings: After making changes to a couple of options, when I try to save the settings, it doesn't work. You can see in the video (video link) that when I refresh the page, all the settings are same as before.
Table Creation: I successfully imported data from an Excel sheet to create a new table within TMS. The table was created without any issues.
Formula Column: However, when attempting to add a formula column to the newly created table, I encountered a calculation error. Strangely, the preview for the calculation appears to be correct, but the final calculation result is not as expected.
This calculation error is preventing me from saving the formula column, and I cannot proceed with my work until this issue is resolved.
I have double-checked the formula for accuracy and even tried recreating the formula column, but the problem persists. It seems that there might be an underlying issue that needs attention.
I kindly request your assistance in identifying and resolving this problem as soon as possible, as it is hindering my workflow and affecting my productivity.
Please let me know if you require any additional information or access to my account to investigate this issue further. Your prompt attention to this matter would be greatly appreciated.
Thank you for your help and support.
Sincerely,
Devender Garg
Hi Devender Garg,
To begin, I want to extend my heartfelt apologies for the delayed reply,
which is due to an unexpectedly high volume of inquiries.
We truly value your patience during this period.
-
We responded to the original Private ticket https://tmsplugins.ticksy.com/ticket/3489160/
so if we can proceed there.
I can completely understand why you made this duplicate ticket due to our terrible response time on your ticket,
but for the future,
, please don't open multiple tickets with the same topic,
as it wastes your and our time trying to either find a response twice (if, for example, my colleague responded on another ticket already)
or inform you that the ticket has been submitted more than once.
We go through tickets in the order in which they are received and/or responded to, so creating multiple tickets will only increase our queue; it will not speed anything up.
We try to be as fast as possible, so thank you for your patience.
If you have any questions or concerns about another topic, please open a new ticket, and we'll gladly help you.
Thank you for your understanding.
Kind Regards,
Miloš Jovanović
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables