We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
On the EN Version the booking form doesn't show. On original DE version it works just fine.
Hello Stefanie,
Thanks for reaching out to us.
Our apologies, would you mind providing more details regarding this issue? I suppose you have multi multi-lingual site?
Any additional information is greatly appreciated.
Thanks.
Kind Regards,
Stefan Petrov
[email protected]
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We do have a multi lingual site using the GTranslate Plugin for Wordpress. I would think it probably hasn't worked since then on the EN website. Or maybe an update from you caused the issue, I don't know to be honest. Right now the booking from works here https://tandem-stubai.at/buchen/ but not here https://tandem-stubai.at/en/booking/.
Ah, seems like you fixed the issue already? But why does the booking from still show everything in German and not English? Can you help me with this instead?
Hello Stefanie,
Sorry for the late reply.
The backend end of Amelia is automatically translated to a language that is set in WordPress. As for the front end, you need to set a page locale for each language and Amelia will follow and automatically translate.
If we run this script in the console for both pages, we can see that the locale language is DE
I hope it helps. Please, let us know if you have any other questions.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thanks, I got it fixed! Thanks for your help.
You are welcome, Stefanie.
I'm glad that we can help.
Should you require any additional assistance or if you have any questions, feel free to open a new ticket and we will gladly help you there.
Have a nice day!
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables