As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
Paid customers: Please log in to your store account for support.
Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
https://wpamelia.com
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https://wpreportbuilder.com
Hello,
SMS does not seem to be getting delivered to the T-mobile network. I have tried test to verizon network and the SMS are received.
Hello Harvey,
Thank you for reaching out to us.
The only reason why some customers might not receive SMS messages,
depends in which country they are, and if their number is part of national DNC ( Do not contact) list.
You can see more details about DNC explained here.
Our SMS provider is US based, Twilio, so this national DNC comes to play in regards to SMS messages.
Let us know if you have any questions. Thank you
Kind Regards,
Uros Jovanovic
[email protected]
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