Helli again Nazaret,

We were not able to test this since we need to pay for appointment 

We would need to login to your site to test this.

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply.

Hell again Nazareth,

We will take a look at this now and as soon as we have more information we will contact you again on this ticket.

Hell again Nazareth,

You need to redo the Zoom integration because Zoom has made changes in the way they work and you can not use JWT anymore you need to use server to server 

The reason you are seeing an error when you open the employee settings is that the JWT token used for integration with Amelia has been deprecated.

The Zoom API uses JSON Web Tokens (JWT) to authenticate account-level access. These tokens offer a method to establish secure server-to-server authentication by transferring a compact JSON object with a signed payload of your account’s API Key and Secret.

Zoom disabled the ability to create new JWT apps on June 1, 2023. The projected end-of-life for JWT apps was September 8, 2023. 

The new server-to-server Oauth app type will enable developers to generate an access token without needing user interaction. The token generated from this app can be used to allow your private server application to get your account owner to grant permission to use specific scopes. 

We recommend checking out our documentation regarding Zoom integration with Amelia where we explained the steps on how to connect the Zoom using OAuth technology.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hell again Nazareth,

You are most welcome, and please make sure that you follow this step by step and after that all should be fine. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best.

Have a nice day.