Hey there, Awesome Customers!

Just a heads up: We'll be taking a breather to celebrate International Workers' Day (May 1st and 2nd - Wednesday and Thursday) and Orthodox Easter from Good Friday (May 3rd) through Easter Monday (May 6th). So, from May 1st to May 6th, our team will be off enjoying some well-deserved downtime.

During this time, our customer support will be running on a smaller crew, but don't worry! We'll still be around to help with any urgent matters, though it might take us a bit longer than usual to get back to you.

We'll be back in action at full throttle on May 7th (Tuesday), ready to tackle your questions and requests with gusto!

In the meantime, you can explore our documentation for Amelia and wpDataTables. You'll find loads of helpful resources, including articles and handy video tutorials on YouTube (Amelia's YouTube Channel and wpDataTables' YouTube Channel). These gems might just have the answers you're looking for while we're kicking back.

Thanks a bunch for your understanding and support!

Catch you on the flip side!

Warm regards,

TMS

Okay
  Public Ticket #3484169
Whatsapp Integration and WA Business and Two Way Chats
Closed

Comments

  •  14
    ronnie started the conversation
    September 23, 2023 at 7:33am

    Hi,

    I am setting up WhatsApp integration. I'm up to a step where it requires me to unlink my existing WhatsApp Business number (the app). However, if I do that, how will I reply to my clients if they send me a message? Or is that just not possible?  

    Or is the purpose of this integration, purely to send Amelia notifications. And in doing so, I will never be able to send a message back and forth with a client who has questions about the service. Is that correct?

    So essentially WhatsApp Integration to Amelia, removes two way conversations with my clients.

    Is that correct?


  •  1,316
    Marko replied
    September 25, 2023 at 9:13am

    Hello again ronnie,

    Thank you for reaching out to us.

    Yes, that is correct. Please use the new number for Amelia's WhatsApp since this will block that number for any other uses. This is how integration must work at this time.

    So this is only used to send notifications to your customers and if you want them to be able to reply to you, you can write something like this in your notifications 

    If you have any questions you can reply to this 00635464 number. There is no other way at this time.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 


    Kind Regards, 

    Marko Davidovic
    [email protected]

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