Hey everyone!

With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:

Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.

We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.

In the meantime, if you need help, feel free to:

https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos

https://www.youtube.com/@wpDataTables/videos

Thank you for being so understanding, and we hope you enjoy the long weekend! 

Okay
  Public Ticket #3484169
Whatsapp Integration and WA Business and Two Way Chats
Closed

Comments

  •  19
    ronnie started the conversation
    September 23, 2023 at 7:33am

    Hi,

    I am setting up WhatsApp integration. I'm up to a step where it requires me to unlink my existing WhatsApp Business number (the app). However, if I do that, how will I reply to my clients if they send me a message? Or is that just not possible?  

    Or is the purpose of this integration, purely to send Amelia notifications. And in doing so, I will never be able to send a message back and forth with a client who has questions about the service. Is that correct?

    So essentially WhatsApp Integration to Amelia, removes two way conversations with my clients.

    Is that correct?


  •  1,718
    Marko replied
    September 25, 2023 at 9:13am

    Hello again ronnie,

    Thank you for reaching out to us.

    Yes, that is correct. Please use the new number for Amelia's WhatsApp since this will block that number for any other uses. This is how integration must work at this time.

    So this is only used to send notifications to your customers and if you want them to be able to reply to you, you can write something like this in your notifications 

    If you have any questions you can reply to this 00635464 number. There is no other way at this time.

    Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

    We wish you all the best.

    Have a nice day. 


    Kind Regards, 

    Marko Davidovic [email protected]

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