Hello Razvan,

Thank you for reaching out to us.

1. After i make an appointment as client, i receive the confirmation mail containing the next information: the date, the hour, the service that i paid for and the person's name who will hold the class, but i don't receive the password which i have to use it to login in my client account where i can change my appointment or delete it. Client cpanel - https://doinaiosif.ro/programari/logare/ - You or your customers can not get the password because of the security reasons. You need to enable the password feature in the rolled setting and then you need to add customer panel placeholder in notifications and the first time they book and when they click on the link they will be redirected to a panel and then they will see the option to create a password for a panel

2. The second issue where i need your help is about the events calendar. Is there any possibility to create something like this using the events calendar shordcodes? I have tried to build something by my own, but i couldn't recreate it exactly like in the example from the screenshot. I will attach a screenshot with the calendar that i wanna do and i will put also the site url with the page if it helps - https://www.vivasportclub.ro/program/ - Our booking form are fixed and you can not set it up to like like this. Everything that can be customized you can find in our customize section like this 

We will imeplement new booking 2.0 events calndar form hopefully in the next few months and we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello Razvan,

We have explained this and we would more then happy to explain to you but we do not quite get what you did not understand and with what you need help?

You place customer panel shortcode on to a page. You need to enable the password feature in the rolle settings. 

and then you need to add customer panel placeholder in notifications

and the first time when customer book and click on the link they will be redirected to a panel and then they will see the option to create a password for a panel. 

Hope this explains it better. 

Hello Razvan,

Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue. 

We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties. 

You can write credentials here just check PRIVATE Reply so nobody can see them except us.

Looking forward to your reply. 

Hello Razvan,

We will take a look at this now and as soon as we have more information we will contact you again on this ticket.

Hello Razvan,

You are using the old version of Amelia 6.2.3

We now have a new version of Amelia 6.7. When the plugin is not up to date it can have all sorts of issues you need to update to the latest version of the plugin so that we can try to help you.

When it comes to the old version of the plugin, we can not know exactly what the issue is because it is already an outdated version that is not maintained.

Please update to the latest version and let us know has that resolved the issue.

You can download Amelia from your profile in our store. 

We are sending you a short instruction on how to update Amelia to the latest version.

Go to Amelia Settings/Activation, and make sure that the "Delete Amelia content" slider is disabled. 

Then, go to your Plugins section and deactivate the plugin. If you're using WordPress 5.8+, you'll be able to go to the Plugins section/Add New, and upload the file you previously downloaded.

When you upload the file, WordPress will inform you that you're replacing the plugin with the new version, so just confirm that. After the plugin is installed, activate it, and make sure to purge all cache from your website.

Hope this helps. 

Hello Razvan,

We will take a look at this now and as soon as we have more information we will contact you again on this ticket.

Hello Razvan,

The issue was that your WordPress was already in Romanian and you added Romanian to Amelia, which was not necessary because Amelia was automatically translated into Romanian and when you added that language again, Amelia then saved it as a second language, not the primary one.

We have now copied each template and saved your notification so that it is the same in Romanian and now everything should be fine.

Please try it out and let is know how it goes. 

Looking forward to your reply. 

Hello Razvan,

This is not the issue with Amelia this is the issue with your page or with the link that you have set. 

We will take a look at this now and as soon as we have more information we will contact you again on this ticket.

Hello Razvan,

There are two types of mails being sent to a customer. One from Amelia for a customer panel and other from WordPress for a back end log in.

That's WordPress' default email for every new user. I don't know if you can disable it through WordPress settings, but I do know that you can do it with this plugin: https://wordpress.org/plugins/manage-notification-emails/

Just disable the option “New user notification to the user” and you’ll be good.

Oh and btw in case you wanna know where the code is, you might wanna open up this file: wp-includes/pluggable.php Line number: 1989

So when you disable this through the 3rd party plugin, your customers will only receive notifications from Amelia, without the following email:

"Username: ———

To set your password, visit the following address"

I hope that helps. 

Hello Razvan,

We understand and respect every decision, but we want to note that this was not an issue with Amelia in both cases. The first issue was human error, notifications for the customer panel were not enabled.

If any option or option is not enabled, then of course it will not work. As for the backend access, it is a mail that comes directly from WordPress for every new user, regardless of which plugin is used.

We wish you and your client the best of luck in your future endeavors.

We wish you all the best.

Have a nice day.