We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
The Cronjobs link displayed in the Notification in the Appointment Reminder Next day isn't correct. When adding this to the Cronjobs option in the DirectAdmin of our domain an error popped up. When I asked the hosting provider about the error message I got the message that your Cronjob displayed isn't correct.
They replied I am not the first customer that has this issue. They replied the rootcause is WP-Amelia. The manual of Cronjobs isn't correct. An URL by itself isn't a command. The Cronjob command should be one of the following commands:
The php-cgi command should be the most effective, because it doesn't run via Paache, howeer with wget as php-cgi I don't get any output. So a guarantee it works like this cannot be given. They advise to go for a curl command:
The timing can be managed by the */15 bij minutes setting and leave the other fields input with * . In this way it works.
I suggest to delete the link you display in the UI of the Notifcation Appointment Reminder Next day
Hello Maarten,
We have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Maarten,
We just got the feedback from our colleagues and they have told us that this is the most common command and that is why it is under the notifications, but we are aware that there are different commands depending on the hosting and we have covered most of them in our documentation and FAQ. You can see and check that at the following links https://wpamelia.com/faq/#Notifications, https://wpamelia.com/notifications/.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice weekend.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables