There is a critical bug with Amelia with Backend Package Bookings that is extremely problematic.
As an Admin, go to Services > Packages > Manage Packages, then change the dates to view older packages. If you have a customer with an old package, and they purchased a NEW package, and both are showing, you cannot book a new appointment for them. Amelia gives an error.
As a Manager, go to Services > Packages > Manage Packages, then change the dates to view older packages. If you have a customer with an old package, and they purchased a NEW package, and both are showing, it will deduct a session from their previous package even though they have no appointments remaining... This is a HUGE problem!
You need to ensure that the customer does not have 2 packages displaying when booking new package appointments for it to maybe work properly.
This might not be the solution but figured I should mention. Amelia Settings > Appointments, make sure "Allow booking above maximum capacity" is disabled.
It's not that they can book with other people or a capacity issue. it's that either you can't book a new appointment with a new package if an old one is showing - OR - it deducts new appointments from packages that have 0 appointments remaining, and goes negative appointments remaining
Thanks for reaching out to us and sorry for the late reply.
I was able to log in and take a look. There is an error when you want to make an appointment for the same customer who has a package bought in the past.
This requires deeper troubleshooting. I will provide feedback as soon as we have the details. I will let you know if anything else is needed.
I've got the feedback. This has been reported as a bug and it will be fixed in future updates. Unfortunately, i can't promise an ETA at this moment, but be sure to follow our changelog page to keep up with the updates.
Certainly, if you have any other questions regarding other topics, feel free to open a new ticket and we gladly help you there.
There is a critical bug with Amelia with Backend Package Bookings that is extremely problematic.
As an Admin, go to Services > Packages > Manage Packages, then change the dates to view older packages. If you have a customer with an old package, and they purchased a NEW package, and both are showing, you cannot book a new appointment for them. Amelia gives an error.
As a Manager, go to Services > Packages > Manage Packages, then change the dates to view older packages. If you have a customer with an old package, and they purchased a NEW package, and both are showing, it will deduct a session from their previous package even though they have no appointments remaining... This is a HUGE problem!
You need to ensure that the customer does not have 2 packages displaying when booking new package appointments for it to maybe work properly.
Attached files: Screen Shot 2023-09-20 at 1.12.14 PM.png
Video from Amelia Manager account of the booking being deducted from a package with no sessions remaining
Attached files: Screen Recording 2023-09-20 at 1.30.55 PM.mp4
Hey hey,
This might not be the solution but figured I should mention. Amelia Settings > Appointments, make sure "Allow booking above maximum capacity" is disabled.
It's not that they can book with other people or a capacity issue. it's that either you can't book a new appointment with a new package if an old one is showing - OR - it deducts new appointments from packages that have 0 appointments remaining, and goes negative appointments remaining
Hello Soubhi,
Thanks for reaching out to us and sorry for the late reply.
I was able to log in and take a look. There is an error when you want to make an appointment for the same customer who has a package bought in the past.
This requires deeper troubleshooting. I will provide feedback as soon as we have the details. I will let you know if anything else is needed.
Thank you for your patience and understanding.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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Hello Soubhi,
We decided to forward this to the developers. Hopefully, they will find a solution to this as soon as possible.
If you have any other questions regarding other topics, feel free to open a new ticket.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Soubhi,
I've got the feedback. This has been reported as a bug and it will be fixed in future updates. Unfortunately, i can't promise an ETA at this moment, but be sure to follow our changelog page to keep up with the updates.
Certainly, if you have any other questions regarding other topics, feel free to open a new ticket and we gladly help you there.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables