Subject: Issue with Employee/Location Selection Options When Booking Packages

Dear Amelia Support Team,

I hope this message finds you well. I would like to bring to your attention a matter related to the recent update of the Amelia plugin. While the release notes (changelog) for the latest version 6.6 state: "Improvement: Added options to hide the employee/location selection options when booking packages," I would like to clarify that this improvement is only partially accurate.

Indeed, when customers purchase a package and make a reservation at that moment, the employee and location selection options can be hidden as intended. However, if reservations are made at a later time, the user still has the ability to choose an employee, and this should not be the case.

To illustrate this issue, please refer to the attached images that clearly demonstrate the problem.

As you can see, even when customers are booking appointments after purchasing a package, the employee selection option remains visible to the user, contrary to the expected behavior mentioned in the update notes.

We want to emphasize that we do not wish for end-users to choose employees during their reservations. Allowing such choices can unnecessarily limit their scheduling flexibility, preventing them from, for example, changing the appointment time without being constrained to a specific employee.

I kindly request your prompt attention to this matter and appreciate your assistance in resolving this issue. Ensuring that the employee and location selection options are consistently hidden for package bookings, whether made at the time of purchase or afterward, is crucial for providing a smooth and user-friendly experience to our clients.

Please let me know if you require any additional information or access to our system to investigate and rectify this matter effectively.

Thank you for your ongoing support.

Sincerely,

Carlos Atristain

Hi Stefan

Do you have more than one employee for that service and package in your local host ? 

Hello Stefan,

I appreciate your response; however, I must express my disagreement with it. This issue is something that was supposed to have already been resolved and clearly presented as such in your changelog. Rather than suggesting that I submit it to the feature suggestion page, I kindly request that you escalate this matter to the relevant department. I believe it is an oversight (to put it mildly) in the supposed improvement made in the latest plugin update. It seems to address only a part of the problem, and not in its entirety, as I initially pointed out. What purpose does it serve to allow the employee/location selection to be hidden in one place if, in another, it once again offers the user the option to choose an employee?