Hello Angélique,

Thanks for reaching out to us.

There are some steps that you can do in order to troubleshoot this case.

First of all, double-check the notification settings. You can find instructions on how to configure notifications properly in our article Notifications settings

If the notifications are working properly (just notification for the new schedule is not working), double check if the option "Notify the customer(s)" is enabled. You can find this option in the appointment settings when you open an appointment.

Automatic reminder notification is also known as Cron job. Please, see the instructions below

cron is a Linux utility that schedules a command or script on your server to run automatically at a specified time and date. A cron job is the scheduled task itself. Cron jobs can be very useful to automate repetitive tasks like in our plugin for notifications.

Depending on the server, there are different configurations for it, which you can contact your hosting provider about, or you can check out one of the solutions for it on this link.

Also, you can try this:

*/15 * * * * wget -q -O - "https://www.yourwebsite.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send"

Or this:

*/15 * * * * /usr/local/bin/php ~/public_html/wp-cron.php --action='wpamelia_api' --call='/notifications/scheduled/send'

Or this:

GET 'https://yourdomain.com/wp-admin/admin-ajax.php?action=wpamelia_api&call=/notifications/scheduled/send' > /dev/null

WP Crontrol plugin is the best option if you're not familiar with cron jobs. You can find more info about it, and detailed instructions on how to set it up in our FAQ section.

So, if you already read that, and still need some clarification here's some further info.

You copy only the URL from below a scheduled notification:

Then, go to Tools/Cron Events, and click on the "Cron Schedules" tab. In it, add a 15-minute interval:

Then go back to the "Cron Events" tab and click on "Add new":

Below it, select the "PHP Cron event" radio button, and add the URL you copied from Amelia/Notifications in this form:

file_get_contents("yourURL");

Below it add the name and set it to run a few minutes in the future, using the provided time format. So, if you're adding the cron event at 12:45 (local, current time), set it to run at 12:50; and then select the schedule you previously selected:

Click on Add Event, and that's it.

The cron runs every 15 minutes and checks if there's an email to be sent. So, in Amelia Notifications, your scheduled notifications are set to run every day at a certain time. If you set that time to be 15:00 (for example), the emails will be sent when the cron runs after that time.

For example, there's an appointment booked for tomorrow, and it's currently 14:44 - the cron runs, but since it's not yet 15:00, it doesn't send anything. It runs again after 15 minutes, so at 14:59, but there are still no emails flagged by Amelia, so it doesn't send anything. Then it runs again at 15:14 and it sees there's an email that should've been sent at 15:00, so it sends the email. It will only send emails when Amelia sees an appointment scheduled for the next day.

I hope i cleared a bit, but please let us know if you have other questions.

Hello Angélique,

Sorry for the late answer. I referred to Cron's job, but there is actually another option that is suitable for your needs.

So, the Cron job just checks if there is any email that has to be sent depending on the time interval that has been sent.

On the other hand, there is another option called Custom Notification settings. So far, Amelia has a premade notification template for "Next-day reminder" and there is only an option to change the time "Scheduled For" for a day before the appointment.

But, if you add Custom Notification, there are a lot more options, so with this, you can make 2 2-day reminders.

Regarding the SMS, yes, this needs to be done separately, but it's rather simple. When you go to the Notifications, you will notice two separate tabs, one for email notifications, and the second one for SMS.

Just follow the steps and it should be good to go.

I hope i cleared a bit. Please, let me know if you have other questions.

Hello Angélique,

You are welcome. Good to hear that is working now.

Please, feel free to open a new ticket if you have questions regarding other topics.

Have a nice day.