Hi there, We've purchased the Amelia WordPress Booking Plugin and read through the setup for WhatsApp Notifications. We have an existing WhatsApp business account on our mobile device that we use to chat to our customers with. According to your setup instructions, we cannot use our existing WhatsApp business number to send notifications to our customers AND still be able to chat with them from our mobile device - is this correct?
Yes, that is correct. Unfortunately, currently, this is the way in which integration must work. The usual workaround for this is to write down in your message that if a customer has any questions to contact you to that and that number.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
Hi there,
We've purchased the Amelia WordPress Booking Plugin and read through the setup for WhatsApp Notifications. We have an existing WhatsApp business account on our mobile device that we use to chat to our customers with. According to your setup instructions, we cannot use our existing WhatsApp business number to send notifications to our customers AND still be able to chat with them from our mobile device - is this correct?
Hello Jean,
Thank you for reaching out to us.
Yes, that is correct. Unfortunately, currently, this is the way in which integration must work. The usual workaround for this is to write down in your message that if a customer has any questions to contact you to that and that number.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
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