As previously announced via banners and our newsletters, support is no longer available through this platform.
For easier navigation, you can still click on "Submit a Ticket" here, choose the appropriate category, and you'll be redirected to the correct support channel for your plugin.
You can still access your previous tickets and browse public tickets, but please note that responding to tickets is no longer possible.
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Pre-purchase questions: Use the support widget in the bottom-right corner of our websites:
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Hello,
There is no Package section in my Amalia dashboard.
I had one when I had the free version of Amelia, and now I don't have it anymore.
Could you help me?
Best regards.
Hello Elisabeth,
Thank you for reaching out to us.
Packages are not available in Lite version and in the Basic license. You have a basic license so this option is not available for that reason I'm afarid. If you would like to use the packages feature you would need to upgrade to a Pro license in that case.
Directly upgrading Lifetime licenses purchased after June 1st, 2021 is currently not possible, but you can, of course, acquire a new license and receive a refund for the previous purchase.
You would need to purchase a new Lifetime License and reach out to us through a ticket, posting both purchase codes in a PRIVATE ticket, and our support managers will refund the amount of the originally purchased license retroactively.
Warm regards.
Kind Regards,
Marko Davidovic [email protected]
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