Hello Angélique,

Thank you for reaching out to us.

Can you please check in WordPress users if you have several roles added to this user? For example admin and employee. Or if your employee has the same mail as admin or a manager.

If this is the case then you should know you can not be Admin and manager to admin and employee, etc at the same time since this leads to conflict within the plugin. You need to have only one role per user only admin or only manager or only employee. Every role has different permission and if you combine them Amelia can not function properly.

You need to disconnect other roles from that user and that mail and to create a separate user with separate mail for each role and make sure to purge the cache afterward.

After that Amelia should work properly again. Please do that and let us know how it goes. 

Looking forward to your reply. 

Hello Angélique,

Thank you for the update on this and we are glad to hear that you found what the issue was.

If you have any other questions, please let us know.