Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Thank you for the update on this and for the credentials.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
I have received an email with the following message as a reply to this thread by Stefan Petrov.
But I can't see the replay here.
This is the content of the email
"Thanks for the credentials. I've checked your services on your WP page and seems like there is an issue only with the "Service - Astha ahluwalia for Stress"
I was able to see the error in the console, so I will forward this to the developers for troubleshooting.
Hello
I have a weird thing happening. I created a service today but am unable to open it to edit it. It shows up fine on the front end.
I tried it on a couple of different browsers (on the same laptop) but the same thing is happening.
Screenshot attached
Can you please suggest why this could be happening?
Attached files: screenshot-reboot-wellness.com-2023.09.14-11_31_38.png
Hello Sandeepa,
Thank you for reaching out to us.
Please provide me a temporary WP-admin (administrator) user for your site where this happens, so we could log in and take a look ‘from the inside’ as that’s the most efficient way to see and resolve the issue.
We do not interfere with any data or anything else except for the plugin (in case that’s a production version of the site), and of course, we do not provide login data to third parties.
You can write credentials here just check PRIVATE Reply so nobody can see them except us.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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Hello Sandeepa,
Thank you for the update on this and for the credentials.
Issues like this usually occur when there is a conflict either with the theme currently active on your website, or another plugin you have installed.
Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. Once it does reoccur, you will have found the plugin causing the issue.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš
I have received an email with the following message as a reply to this thread by Stefan Petrov.
But I can't see the replay here.
This is the content of the email
"Thanks for the credentials. I've checked your services on your WP page and seems like there is an issue only with the "Service - Astha ahluwalia for Stress"
I was able to see the error in the console, so I will forward this to the developers for troubleshooting.
We will report back as soon as we have feedback.
Thank you for your patience and understanding."
Hello Sandeepa,
We have noted this issue and fixed it on your website.
Can you please test it out and let me know if it works or not?
Looking forward to your reply.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hi Uroš
The issue is now resolved. I am able to open the Services which I couldn't earlier.
Will you be able to tell me what the issue was, and if there is something I need to change/ keep in mind for the future?
Thank you
Hello Sandeepa,
The issue was that on the settings page -> roles settings "customer" tab period input was empty and the setting was saved like this:
We will resolve this in the future, but as of know this will cause such issue.
Please let us know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables