Hi Brandon,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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If i understood, you would make an Event that would last for multiple dates,

and you wish to offer different ticket price for different Date Range?

If that is the case, you can achieve this by adding Custom Pricing to a multi-day Event.

Here is my example, if we make a multi day Event that will go from Monday until Sunday,

we can set Custom Price to be 'standard ticket' as 100 dollars;

and we can add a custom Date Range with a different price, let's say if anyone books for any time from Thustday until Saturday - this ticket will be cheaper for booking that period of the Event.

You can see more details about our Event Pricing features here.

Let me know if that is the use case you intended to achieve.

Additionally, I just wanted to point out that we have pages with Demos, that you can use to try out the plugin's features - https://wpamelia.com/demos/

and there is a 15-day money-back guarantee period, so if you purchase the plugin, you can safely fully test it out,

we would assist you with our support along the way, and if it doesn't fit your needs you can request and receive a refund in that period.

Hi @Dev,

Firstly, I would like to sincerely apologize for the delayed response as we have been experiencing an unusually high number of tickets. I am sorry that it has taken longer than usual to respond to your concern and your patience is highly appreciated.

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We have sent your example to our QA Team, they will conduct some testing, I am unable to reproduce the issue on my Site, but we will investigate it further and going to report back after more tests.

Could you also please open a Private ticket from your Ticksy Account, and send us an URL to your Site along with Administator Access credentials there, so that we can check out your Back-End configuration, how you set up everything, which can provide us with a more accurate picture;

We advise either a Private Ticket or at least send credentials in a Private Reply there, for security reasons, then only we can see it.

So then we can try to copy the same settings on our end to see if it is a bug or not, if that sounds OK?

Thank you.

Hi @Dev,

Just one more follow-up, we did another test with our latest Amelia version 6.4, and we are still unable to reproduce any issue.

The way how we configure a Date Range price is the same how it shows on the Front-End for Customers, so we are not able to reproduce any issue.

You can download our Test Video here, and see how it works for us.

Please make sure that you have the latest Amelia 6.4 installed, if not, update the Plugin and check if the issue still remains.

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If you need us to try and troubleshoot that issue on your Site, please open a new Ticket, then send us screenshots or even better, a Video of your Screen, to show us how the Event prices load on your Front-End ( at the moment you just sent us the back-end screenshots).

And we will also need the URL of your Front-End Page where this Event is, as well as confirm the Event Name and Event ID.

Then we also need Administrator Back-End access, so we can double-check how you set up everything.

We advise either a Private Ticket or at least send credentials in a Private Reply there, for security reasons, then only we can see it, but please open a new/separate ticket from your own Ticksy Account, since at the moment, it seems this is an isolated incident which happens only on your Site.

Thank you.