We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
When checking out through the Amelia tool and entering personal information, the only required fields are first name and second name. It doesn't require entering e-mail & phone number, while I configure that in the backend of the website that this information is required.
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Hello Noelle,
Thanks for reaching out to us.
Depending on the booking form you are going to use, you also need to check the mandatory option in the form itself. For example, if you go to the Customize section and select the Step by Step Booking Form 2.0, under Customer Information, there is an Options tab where you have these options
Please, let us know if it works.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
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