When people select the PayPal payment option, it opens a new window/popup. On this popup it asks (again) for the user's mobile number and their billing address.
As I mentioned, the previous stage (the Amelia booking form) already asks the user for their email, and all my services are all online so I do not need their billing address. See attached image.
I know that it is possible to remove the requirement for "billing address" but when I tried to customize this I could not because this information is being retrieved based on Amelia's Paypal settings.
How do I remove these fields? How do I customize the paypal popup?
And please (pretty please) don't say that this is another basic feature that can't be changed (I can't even change the Paypal button).
Our apologies, but we have to disappoint you. Amelia only has core integration with PayPal as the payment provider. As you already noticed, when a customer clicks to book an appointment, it opens another window where he can enter his credentials. This is the point from which we don't have any other control over the PayPal processing system. Amelia doesn't collect any credit card information or funds, that's why we have integration with the payment systems.
What comes to my mind, is to contact PayPal support regarding this request to see if they can maybe offer a solution for this.
Feel free to ask any other questions regarding Amelia, if any.
PayPal won't give me support (I've already asked them) because they say it's not my account - it's Amelia's account(!) You said yourself that you get this info from PayPal, so Amelia is the one that needs to change it.
I really don't understand why it's so difficult for someone at Amelia to connect to the PayPal account, and just tick the box that removes the billing info. It's literally a 5 min process and I Can send you a video how to do it..
It feels like out of 17 tickets that I've opened, 12 of them were: "sorry, we can't do this" (even when these are very basic functional features like letting people connect their own PayPal features).
It's completely understandable, but what's left for me to do is to ask the developers if this is possible, as the last resort. As stated previously, I can't promise an option for modification, but I will report back as soon as i have feedback.
Thank you for your patience and sorry for the inconvenience.
I've got the feedback regarding the PayPal window customization. Unfortunately, as stated before, there is no option to customize it, but we will add the option for this in future updates. I can't promise ETA at this moment, but make sure that you follow our changelog to keep up with the updates.
If you have any other questions, feel free to ask.
Hi
Hope you are well.
When people select the PayPal payment option, it opens a new window/popup. On this popup it asks (again) for the user's mobile number and their billing address.
As I mentioned, the previous stage (the Amelia booking form) already asks the user for their email, and all my services are all online so I do not need their billing address. See attached image.
I know that it is possible to remove the requirement for "billing address" but when I tried to customize this I could not because this information is being retrieved based on Amelia's Paypal settings.
How do I remove these fields? How do I customize the paypal popup?
And please (pretty please) don't say that this is another basic feature that can't be changed (I can't even change the Paypal button).
Thanks!
Attached files: Paypal Billing Adress.png
Hello Assaf,
Thanks for reaching out to us.
Our apologies, but we have to disappoint you. Amelia only has core integration with PayPal as the payment provider. As you already noticed, when a customer clicks to book an appointment, it opens another window where he can enter his credentials. This is the point from which we don't have any other control over the PayPal processing system. Amelia doesn't collect any credit card information or funds, that's why we have integration with the payment systems.
What comes to my mind, is to contact PayPal support regarding this request to see if they can maybe offer a solution for this.
Feel free to ask any other questions regarding Amelia, if any.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
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PayPal won't give me support (I've already asked them) because they say it's not my account - it's Amelia's account(!)
You said yourself that you get this info from PayPal, so Amelia is the one that needs to change it.
I really don't understand why it's so difficult for someone at Amelia to connect to the PayPal account, and just tick the box that removes the billing info. It's literally a 5 min process and I Can send you a video how to do it..
It feels like out of 17 tickets that I've opened, 12 of them were: "sorry, we can't do this" (even when these are very basic functional features like letting people connect their own PayPal features).
Hello Assaf,
It's completely understandable, but what's left for me to do is to ask the developers if this is possible, as the last resort. As stated previously, I can't promise an option for modification, but I will report back as soon as i have feedback.
Thank you for your patience and sorry for the inconvenience.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello Assaf,
I've got the feedback regarding the PayPal window customization. Unfortunately, as stated before, there is no option to customize it, but we will add the option for this in future updates. I can't promise ETA at this moment, but make sure that you follow our changelog to keep up with the updates.
If you have any other questions, feel free to ask.
Kind Regards,
Stefan Petrov
[email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables