We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
hi, this problem is already fixed BUT I hope you can help to never let it happen again.
On a sunday I realized that the Widget wasn't loaded on frontend, just blank whitespace. After watching the following Video I added working hours on sunday, so the widget loaded again.
After this I deleted the working hours on sunday, luckily the widget kept on the frontend.
Do I have to fear that it will disappear again? What caused this problem?
Hello Harun,
Thank you for reaching out to us.
It is really difficult to troubleshoot the issue once it has been resolved, but I would suggest that you keep an eye on it and let us know if it happens event though it should not happen any longer.
In the meantime, please let me know if you have any other questions.
Kind Regards,
Uros Jovanovic
[email protected]
Rate my support
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