Hello kokornika,

Thank you for reaching out to us.

Yes, a customer can cancel the appointment, This can be done in a customer panel or via  %appointment_cancel_url%”. This is an automatically generated cancelation URL. 

All linked placeholders like %customer_panel_url%, %employee_panel_url%, %appointment_cancel_url%, %event_cancel_url%, and Zoom placeholders are programmatically generated URLs, and if you want to create a hyperlink to these URLs, they need to be added as placeholders, not direct URLs.

For example, when you configure the Customer Panel and add its URL to Amelia Settings/Roles/Customer, and you want to add a line in the email like “To access your Customer Panel, please click here“, the template needs to look like this:

This is because the Customer Panel URL that’s sent to the customer appends a login token to the URL, so a customer either logs in with this token (if you disabled the password as being mandatory in Amelia Settings/Roles/Customer) or sends the customer to the password creation form.

If you have any further questions please do not hesitate to ask and we wish you to have a nice weekend. 

Hello manugus,

Please, when you have your own questions, open a separate ticket for that question so that we don't disturb other users because they will get each reply from you and from us.

Yes, you can set this in services-edit service-settings there you will the option caqlled Minimum time required before canceling: 

Hope this helps.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best.

Have a nice day.