Hey everyone!

With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:

Thursday, May 1st: Our team will be off during Labour Day.
Friday, May 2nd: We'll also be off for an extended holiday break.

We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.

In the meantime, if you need help, feel free to:

https://www.youtube.com/@AmeliaWordPressBookingPlugin/videos

https://www.youtube.com/@wpDataTables/videos

Thank you for being so understanding, and we hope you enjoy the long weekend! 

Okay
  Public Ticket #3454019
Amelia plugin Logout
Closed

Comments

  •  1
    Francis started the conversation
    September 8, 2023 at 3:58am

    I have an educational institution, and I use the Amelia plugin for class scheduling on my website. I'm encountering a problem as follows:

    1. Let's say student "A" logs into my website and books a class, which works fine without any issues in the booking panel ([ameliacatalog] or [ameliacatalogbooking], it doesn't matter).
    2. Also, suppose the same student "A" enters their email in the scheduling panel [ameliacustomerpanel] to request a link to check their past and future appointments.

    It seems like Amelia 'bugs' this user at this point because when they log out only from my website through the WooCommerce 'logout,' through the standard 'login/?action=logout,' or any other method (i.e. without logging out from the scheduling panel [ameliacustomerpanel]), the scheduling panel [ameliacustomerpanel] still identifies student "A" later. In other words:


    3. Student "A" logs out of the website without clicking 'log out' on [ameliacustomerpanel].

    4. Student "B" logs into the website from the same computer (I tried clearing the cache with no results). [Ameliacustomerpanel] still has the credentials of student "A" with their entire schedule.

    5. When student "B" tries to schedule a class in [ameliacatalog] or [ameliacatalogbooking], student "A's" data is pre-filled in the 'name,' 'last name,' and 'email' fields. Consequently, when the class is scheduled, it's student "A" (not "B") who receives the booking confirmation email.

    What I've tried to do (without success) is to find a way to include the 'log out' action from Amelia (from [ameliacustomerpanel]) in another parts of my website to ensure that when a student logs out of the website, they also log out of the panel and from Amelia.

    Is there a way to insert this 'log out' action from [ameliacustomerpanel] somewhere else on my website to ensure that logging out of the website also logs the student out of the panel?"

    Thanks in advance.

  •  1,703
    Uroš replied
    September 11, 2023 at 3:49pm

    Hello Francis,

    Thank you for reaching out to us.

    In order to allow existing WordPress users to log both into WordPress (or WooCommerce, or some membership plugin) and Amelia using the same credentials, customers and employees in Amelia need to have "Amelia Customer" or "Amelia Employee" user role assigned to them. 

    If there's a created WordPress user, but they don't yet have anything purchased through Amelia, you need to enable "Automatically create Amelia Customer user" in Amelia Settings/Roles/Customer, and then - after they log into their WordPress user, once they land on Amelia's booking page, their details will already be populated, and once they purchase the appointment, they'll be added to Amelia/Customers; linked to the WordPress user, and they will be able to visit the Amelia Customer Panel without logging in (since they're already logged in as a WordPress user).

    If you already created a user with "Amelia Customer" but they haven't purchased anything with Amelia yet, that user won't be linked to any customers you have in Amelia, so before they are able to log into Amelia's Customer Panel, they either need to book an appointment while they're logged into WordPress, WooCommerce, or a membership plugin, or you need to create a customer by going into Amelia/Customers/Add Customer. When you create a customer, link that customer to the WordPress user, and that's it. After that, they will be able to log in with the same password that's used for logging into WordPress.

    Please take a look at our video about this: https://youtu.be/nm7f7RDSYow

    Please note: If you change the password of the employee, or the customer through WordPress, the same password will apply to Amelia's Panels, but if you change the password through the Customer or the Employee Panel in Amelia, that password will not be applied to the WordPress user role. This is because Amelia doesn't require a WordPress user to be created in order to grant access to the panels - that is optional, and Amelia can't modify the password for WordPress users.

    Kind Regards, 

    Uros Jovanovic
    [email protected]

    Rate my support

    Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, and floor plans, choropleth maps and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/

    wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs

    Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community

    You can try wpDataTables add-ons before purchasing on these sandbox sites:

    Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables