Hi there,

Clients have been letting us know that they can't book certain appointments when they should be able to. We have class slots of 1 hour limited to a max of 6 people per session. But it seems that some sessions get blocked after only 3 people booking, another ones at 4 and some even with just 1 person booked.

Here I send you screenshots of the problem. As you can see on screenshots number 1 and 2, only 3 people have booked for the 18th of September's session but when a client goes to book, the date of the 18th comes up as grey and blocked for booking.

Some sessions are not visible when clients go to try and book it, as you can see on screenshot number 3, there should be another session that day for 7:30am but it's not visible although only 4 people have booked it so far.

The rest of the screenshots are named accordingly, you can see our general settings, service settings, general working hours and employee working hour settings.

Not sure what the cause for this issue could be, I'd appreciate if you could help me with this.

Many thanks,
Santi.

Here you have the rest of the screenshots as I couldn't upload them all at once.

Thanks!

Hi there,

Any ideas why this might be happening?

Thanks!

Santi.

hi Uroš

Thanks for your reply.

It is the latest version the one that we're using. I updated it last week but this problem was happening even before updating to the latest version.

Hope that helps.

Thanks!

Santi.

Hi Uroš,

Thanks for your reply and looking into this.

We already had that option activated. You can see in the attached photo. The one we don't have activated is the one that says "Allow booking above maximum capacity". I've just activated this one to test but it's still not working.

Thanks!
Santi.

Hi Uroš,

Sorry for my delayed response, I've tried again but unfortunately is still not working, I'm not sure why.

Thanks!
Santi.

Great,

Thanks Uroš.

Santi.

Hi Uroš,

I'm not sure I understand exactly what you mean. Is it that if clients have booked a package they can't then book appointments themselves through their client panel? What do you mean with "on top of existing appointments"?

All clients are booking appointments through packages, why can some of them book and some don't?

Thanks!
Santi.

Hi Uroš,

Any ideas on this? This is quite a serious problem if we can't provide our clients with this service and it's taking a long time to solve so it is affecting us more with the time passing. I'd like to find a solution. Basically, our clients need to be able to book a set amount of sessions (package of 20) that then they can book through their client panel without problems and with a limit of 6 clients per session.

I've been thinking about it and I still don't really understand your last message, if you could clarify that would be great. And if you know any other way of achieving this let me know but I'd appreciate the support on this.

Many thanks!
Santi.

Hi there Uroš,

Thanks for your reply and looking into this. I can book an appointment for that date without a problem.

But, for example, I can't even see the session that we have on Thursdays at 7:30am as available for booking as you can see on my screenshots. 

And, most of the times, the problem is that wouldn't let more than 3 clients book the same session although the max capacity is set to 6.

I'm not sure what is the problem as it is a bit random, I can't figure out why or when it happens, but we keep getting complains from the clients not being able to book sessions that are not full. Not sure if I'm missing something but I'm really confused.

Thanks!
Santi.

Hi there Uroš,

Thanks a lot for your reply. I completely missed that! 😅 I've changed it now and it definitely solved the problem of being able to book that date and time. I'm not sure it has solved the problem of the max capacity but I will test this tomorrow and let you know if all is good or need some further assistance.

Many thanks for your help so far! Really appreciate it 😊

Thanks,
Santi