Hello Rodrique,

thanks for reaching out to us.

Have you checked our documentation regarding notification setup in Amelia? Here you can find all the instructions regarding notifications - Notification Settings

You can also check the documentation regarding SMS notifications - Amelia's SMS notifications

If everything is properly set up, an issue with email notifications could be caused by several reasons:

1. Your hosting provider is blocking all 3rd party settings and only allowing their SMTP (or other) settings.
2. Your website has a PHP version of less than 7.
3. The credentials are not correct.
4. There's something else blocking the notifications from being sent.
5. If you're using Gmail, please check out this article for detailed setup instructions.

Please check these points, and let us know if you were able to resolve the issue.