Hello Nafsa,

thanks for reaching out to us.

There are several options for the automatic sending of coupons, so you will also see the tab called “Notifications”.

When you go to the Coupons tab, you will see two tabs. The second one "notifications" is the place where you can now set “Notification interval” and define after how many scheduled appointments, packages, or events the customer will receive the coupon code in the notification automatically. Also, you can enable the option “Recurring notification” if you want to send this code again in case the customer didn’t use the code for a discount.

Once you are done entering the coupon information, simply click on the “Save” button and the newly created coupon will appear together with other coupons in the list. Once you create a coupon, customers can enter the coupon code on the “Confirm Booking” modal to reduce the price of their appointment.

Please note:

• In order for the coupon code to be sent, you need to paste the coupon code placeholder into the notification template (found in the </>Email Templates menu in Amelia/Notifications)
• If the customer used the coupon code, it will not be sent again in the notification even though you have enabled the recurring option
• The coupon code will be sent after the customer schedules X number of the same appointments (with the same services)
• As for the events, the coupon code will be sent after the attendee books an X number of different events

I hope we cleared a bit, but please let us know if you have any other questions.