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With the Labour Day holidays coming up, we’d like to let you know about our upcoming working hours:

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Friday, May 2nd: We'll also be off for an extended holiday break.

We’ll be back on Monday, May 5th, ready to respond to all messages received during this time.

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  Public Ticket #3452654
Different date of booking for a same service that can be done at different localisation but the localisation are not open the same day
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Comments

  • Théo started the conversation
    September 6, 2023 at 11:49am

    Hi,

    I'm currently updating my website and my issue is the following one.

    On my website, I'm using Amelia to book an appointment. I have 5 services that I deliver at 3 different localisations:

    - Online (= En téléconsultation in French on my website) ( Wednesday and Saturday morning)

    - At home  (Wednesday and Saturday morning) 

    - At my office (Friday)

    The problem is that a MAJ has been done since the last time and now I didn't find how to fix a special date for each services. If someone book a massage at my office for example, only Friday date must be available and not the Wednesday or Saturday

    (I'm adding some screen shot below for you to have a better visualisation of the problem). 

    On the screen shot, you can see that for a "Bilan de vitalité (= the service), the localisation is online (= en téléconsultation), but the booking plugin offer to book on Wednesday, Friday and Saturday. But this service is only available the Wednesday and the Satuday (see above). 

    I know that in the past I had done that for at home for example, as you can see on the screen, services at home are only available the Saturday. But since the MAJ, I'm lost and I didn't find how to do it again. 

    Hope you understand what I'm looking for

    I would really appreciate your help

    Have a good day

    Regards,

    Théo


    Attached files:  Screenshot 2023-09-06 at 13.30.45.png
      Screenshot 2023-09-06 at 13.35.39.png
      Screenshot 2023-09-06 at 13.35.53.png
      Screenshot 2023-09-06 at 13.38.59.png

  •  1,718
    Marko replied
    September 7, 2023 at 9:12am

    Hello Théo,

    Thank you for reaching out to us.

    The availability of the service is defined by employees' working hours, so you would need to edit those in order to achieve this.

    When you go to Amelia/Employees, and select that employee, go to the Work Hours tab. In there create several working periods. For example:

    2856665082.png

    My employee would work on "Service 1" and "Service 2" from 08:00 - 10:30, on "Second" service from 10:30 - 15:30, and then again on "Service 1" and "Service 2" from 15:30 - 24:00.

    You'd be adding these periods by clicking on the blue + sign next to the name of the day, in the top right.

    You can not set special day for each service everything is done in employee work hours. What you set there those settings will show on the booking form.

    Hope this explains it. 

    Kind Regards, 

    Marko Davidovic [email protected]

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