Hello Tai,

thanks for reaching out to us.

Issues like this usually occur when there is a conflict either with the theme currently active on your website, or most likely another plugin you have installed. (most probably caching plugin)

Can you please change the theme and see if the issue is resolved? If not, then please deactivate all other plugins except for our plugin, refresh the page where the issue is, and see if it is resolved (it should be). If it is, then start activating other plugins one by one, and after each activation refresh the page to see if the issue reoccurred. 

Please, let us know if it works.

Hello Tai,

A possible workaround for conflict between the Amelia and LearnPress -

Here is a function/hook, that you can add to a PHP file, this is going to exclude the LearnPress only for pages where Amelia's booking is, but it will be active on other areas of the site, so you can use both plugins as active.

Open the PHP file with any text/code editor, and find this file:

mu-plugins/functions.php

Add this code :

<?php
function wpamelia_exclude_conflict_plugins($plugins)
{    if (!empty($_GET['page']) && strpos($_GET['page'], 'wpamelia') !== false) {        foreach ($plugins as $key => $plugin) {            if (false !== strpos($plugin, 'simply-schedule-appointments/simply-schedule-appointments.php')) {                unset($plugins[$key]);            }        }    }    return $plugins;
}
add_filter('option_active_plugins', 'wpamelia_exclude_conflict_plugins');
?>

You can check this article that will help you to Find, Access, and Edit functions.php in WordPress.

Also, there shouldn't be any issues with the MaxCoach theme. You can try this workaround above and then test it and let us know if it works.

Hello Tai,

Sorry for the late reply.

Please, try this workaround. It should work specifically to resolve the LearnPress conflict.

The authors of this plugin load all LearnPress scripts on each admin page (which is wrong,  they should load their scripts only on their pages, as we are doing).

This conflict can be fixed by modifying the Learnpress plugin code OR disabling LearnPress plugin. If you wish to modify Learnpress plugin code (or I could do it for you), you need to do the next replacement:

In file: ../wp-content/plugins/learnpress/inc/admin/class-lp-admin-assets.php  (line #196) search for the:

if ( empty( $data['screens'] ) || ! empty( $data['screens'] ) && in_array( $screen_id, $data['screens'] ) ) {

and replace it with:

if ( (empty( $data['screens'] ) || ! empty( $data['screens'] ) && in_array( $screen_id, $data['screens'] ))  && substr($screen_id, 0, 6) !== 'amelia') {

And of course, if you update the LearnPress plugin you will have to replace again this line of code in LearnPress plugin in order to not load their scripts on Amelia pages.

Let us know if this helps. If you need us to edit this code for you, we need FTP Credentials, if you don't know them you can check with your Hosting Support, Then we can log in to your FTP and edit this code,

And we also need a link to your WP-Admin with Admin credentials, so that we can check if the issue is fixed.

Hello Tai,

Sorry for the late reply. Looking back at the functions.php file and the script we sent previously, we missed the part where the name of the plugin needs to be included instead of ''simply-schedule-appointments".

So, the correct script is 

function wpamelia_exclude_conflict_plugins($plugins)
{    
if (!empty($_GET['page']) && strpos($_GET['page'], 'amelia') !== false) {
        foreach ($plugins as $key => $plugin) {
            if (false !== strpos($plugin, 'learnpress/learnpress.php')) { 
               unset($plugins[$key]); 
           } 
       }  
  }
    return $plugins;
}
add_filter('option_active_plugins', 'wpamelia_exclude_conflict_plugins');

Please, try this script i let us know if it works.

Hello Tai,

In regards to what I sent before, my apologies, that was some old solution that does not work anymore, so you can just ignore that about editing the LearnPress Code.

2. In regards to the function we sent, we see you are trying it as a snippet, that will not work.

Apologies for that as well, we did not send you the full instructions on where that code needs to go.

This is a function/hook,  it can not be used as a script, because this is a PHP code. It is going to exclude the LearnPress only for pages where Amelia's booking is,  but it will be active on other areas of the site, so you can use both plugins as active.

Add this code to functions.php of your mu-plugins ( must use plugins) folder :

<?php
function wpamelia_exclude_conflict_plugins($plugins)
{
    if (!empty($_GET['page']) && strpos($_GET['page'], 'amelia') !== false) {
        foreach ($plugins as $key => $plugin) {
            if (false !== strpos($plugin, 'learnpress/learnpress.php')) {
                unset($plugins[$key]);
            }
        }
    }
    return $plugins;
}
add_filter('option_active_plugins', 'wpamelia_exclude_conflict_plugins');

If you are not sure where your 'mu-plugins' folder is , the default path is found in ../wp-content/mu-plugins.

If it does not exist on your hosting server, you can create a new folder via FTP and create a file named functions.php there.

To change the default directory manually, define WPMU_PLUGIN_DIR and WPMU_PLUGIN_URL in wp-config.php. You can also reach out to your hosting support if you need help to do that.

You can see more details about this here. Let us know if that works to solve this issue on your site.

If you are not able to do this, we can do it for you, if that is the case, we will require access.

Please send us the WP-Admin URL Administrator user credentials and FTP credentials.

Just make sure to send this in a PRIVATE reply, for security reasons, so then only we can see the credentials.

Thank you. Looking forward to hearing from you.

Hello Tai,

Thanks for the feedback. This has been reported already, but I'll make sure that I forward this case to the developers, as well. Hopefully, the fix will be implemented in future versions, but, unfortunately, can't promise ETA at this moment.

Please feel free to search through our feature suggestion page, to see if someone may have already suggested this feature. If you can't see it, feel free to add your suggestion there, and as more people vote, the feature will move higher on the priority list.

You can certainly follow our changeLog page if you'd like, where we state any changes/new features/bug fixes during updates and our newsletter, so you're informed about new features, bug fixes, freebies, etc.

Please, feel free to open a new ticket if you have questions regarding other topics.