We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hello, I am going to use Amelia and Woocommerce. When a client choses a time slot for a service, enters his name and validate time slot, then Amelia adds it to woocommerce cart and goes to woocommerce checkout page in order to pay for the deposit.
But during this process and before this first client finishes his payment, an other client is able to chose the same time slot and also add it to woocommerce cart and go to checkout. It is only when this second client try to pay for the deposit with “validate payment” button that it shows error message : “Time slot is unavailable” and “Appointment is removed from the cart.”
So this is very disappointing for the second client to be informed at the end that an other client has already booked this time slot !
1. Is there a way to prevent a client to chose the same time slot as another client as soon as the first client has started to type his name, e-mail etc during the step by step booking ? Like freezing time slot for him during 10 minutes so he has the time to finish booking. And other client can’t go through the same process on the same time slot ? And after 10 minutes, the time slot is available again if first client has abandoned the booking process / has failed to make the deposit payment.
2. On Woocommerce checkout page, the message shows “Time slot is unavailable” and “Appointment is removed from the cart.” When the booking was done by another client just before. But I noticed that the appointment is not remove form cart. And there is a url link on “Appointment is removed from the cart” but is goes on the same checkout page. Is it possible to make this url link go to booking page and write instead “please return to booking page in order to chose another time slot”
Thank you for your help !
Hello,
Thank you for reaching out to us.
Not sure if this is possible to achieve at this time, we have forwarded your ticket to our level 2 agents and as soon as we get some feedback from them we will contact you immediately.
Kind Regards,
Marko Davidovic [email protected]
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Thank you for your answer,
I will wait for this feedback because for me it is really a critical feature in order to guarantee a good user experience without double booking error at the end of payment process.
Hello again,
This ticket has been forward to our developer and we need to wait for the feedback from them and as soon as they reach out to us we will contact you again on this ticket.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
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Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Hello again,
We just got the feedback from our colleagues and they have told us that they have created a task for changing this functionality in the future, but there is no ETA. for that at this time I'm afraid.
Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables
Thank you very much for your feedback. I'm happy to know that this is on the to-do list. I'll be happy if this feature is released on day !
Have a nice weekend !
Hello again,
You are most welcome, and it should be added the only thisng is that they could not tell us when. Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.
We wish you all the best.
Have a nice day hope you had a great weekend.
Kind regards.
Kind Regards,
Marko Davidovic [email protected]
Rate my support
Try our FREE mapping plugin! MapSVG - easy Google maps, interactive SVG maps, floor plans, choropleth maps, and much more - https://wordpress.org/plugins/mapsvg-lite-interactive-vector-maps/
wpDataTables: FAQ | Facebook | Twitter | Instagram | Front-end and back-end demo | Docs
Amelia: FAQ | Facebook | Twitter | Instagram | Amelia demo sites | Docs | Discord Community
You can try wpDataTables add-ons before purchasing on these sandbox sites:
Powerful Filters | Gravity Forms Integration for wpDataTables | Formidable Forms Integration for wpDataTables | Master-Detail Tables