Hello Assaf,

Thank you for reaching out to us.

This should only happen with packages. If you are using packages then this option can be turned off. Customers can choose a different employee for each appointment. There is no option to limit the customers so that they can not choose employees within packages.

It this is the case then we encourage you to kindly consider submitting this valuable suggestion as a feature request through the following link: https://features.wpamelia.com/. The prioritization of feature development is greatly influenced by the number of customer requests received. By participating and expressing your support, you contribute significantly to the potential expedited implementation of this feature.

Should you have any further inquiries, we kindly request that you open separate tickets for each question and we will gladly help you there.

We wish you all the best.

Have a nice day. 

Hello Assaf,

This was intended with for any future inquiries not to this one. We thought that you are using packages this should not be possible in single service appointment. Please send us the URL of that page where this happens so that we can take a closer look.

As for live support and setting up Amelia these features should be available in the future but we do not have an eta when we will start with this.

Looking forward to your reply. 

Hello Assaf,

We went on the link that you have provided but we do not see the booking on this page. You can see that in the video that we are sending you in the attachment. 

Please check if you can see the booking form from the incognito window in case that you do not and you can see it only when you are logged in as admin then the reason why the form is not visible for non-logged-in users is not in Amelia, but instead in your security settings. They're either configured in a Security plugin (if you have any), or they're on your server's side. 

The best option would be to reach out to your hosting provider, send them the link of the booking page and tell them exactly what you told us - you can see the page when you're logged in as an admin, but you can't see it from an incognito window (or when you're logged out). They should be able to lift the block, so admin-ajax calls are sent for non-logged-in users also.

As for your ticket, we are working on a ticket in the order in which they arrive. As soon as your tickets pop up may colleagues will respond to it. 

Looking forward to your reply. 

Hello Assaf,

We misunderstood you and this is normal behavior when you have several employees that are working on the same service

You said that they have chosen an employee already, and this is not the case. Only when a customers click on book now they can choose an emplyoee.

If you want to show only services for example for John Smith you have 2 option that you need to set

1. You can assign only this employee to that service

2. You need to place different shortcodes so that in that section Amelia shows only services for a chosen employee. You can use this shortcode for example

1. [ameliastepbooking employee=1] if you want to show the booking form for the employee with ID 1,

One of these solutions should help you to achieve what you need.

Please try it out and let us know how it goes.

Looking forward to your reply. 

Hello Assaf,

There is no much that we can send, you have added this placeholder to show the complete booking form each emplyoee on your page

 [ameliastepbooking]

You just need to edit that page and change the shortcode that you placed there form this [ameliastepbooking] to this  [ameliastepbooking employee=1] (just make sure that you place the correct number od emplyoee there) and then purge the cache and that is it. You have done it already just change the code that you already have and then you will show on services for that employee.

We wish you all the best.

Best regards.