We're Moving to a New Support Platform – Starting June 1st!
We’re excited to let you know that starting June 1st, we’ll be transitioning to a new support system that will be available directly on our product websites – Amelia, wpDataTables, and Report Builder. In fact, the new support platform is already live for Amelia and wpDataTables, and we encourage you to reach out to us there.
You'll always be able to reach us through a widget in the bottom right corner of each website, where you can ask questions, report issues, or simply get assistance.
While we still do not offer live support, a new advanced, AI-powered assistant, trained on our documentation, use cases, and real conversations with our team, is there to help with basic to intermediate questions in no time.
We're doing our best to make this transition smooth and hassle-free. After June 1st, this current support website will redirect you to the new "Contact Us" pages on our product sites.
Thanks for your continued support and trust – we’re excited to bring you an even better support experience!
Hi,
There is the ability to add appointments on the backend that greatly helps sorting matters that are out of the ordinary (eg. someone wanting to come in 30mins but the booking period is 24 hours notice).
A major issue I have noticed is there is little flexibility to:
1. Make a package purchase booking (you can only select a single service from the backend) - but the customer wants a pack.
2. You also have no way of adding additional booking dates for a pack purchased. - so even if a customer buys a 5 pack and books 1 date, from the backend, i do not see the ability to book the other dates for that pack
Hello Robert,
Thank you for reaching out to us.
Please check the following video on how to book a package from the back end.
Let me know if it works or not.
Kind Regards,
Uros Jovanovic
[email protected]
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