Hello Shane,

thanks for reaching out to us and sorry to hear that you are having issues with installation.

The installation process for our plugins and add-ons is simple and straightforward, and shouldn’t cause you any trouble. Regardless of your previous experiences with WordPress plugins, you aren’t likely to have any problems if you follow these simple steps:

1. Download the file from our store  Once you purchase our products, you can download the ZIP file from our TMS Store or from the email that you received when you made the purchase (some hosting providers treat it as Spam, so please check your Spam folder as well). Also, in that e-mail you will find the credentials for TMS Store, where you can download the full version of the plugin. The zip file always contains the latest version of plugins and add-ons.
2. Upload the plugin into WordPress - there are two ways you can do this: Option 1 (easiest) - Open your WordPress admin panel, go to Plugins ->

   

   Add new ->

   

   Upload -> and under "Choose File" select the zip file that you downloaded from our TMS Store:

   

   Option 2 (in case the first option doesn’t work) – Unzip the file that you downloaded from our TMS Store. Open your WordPress installation folder to an FTP manager (it could be CyberDuck, FileZilla, Total Commander, or some other), go to wp-content/plugins/, and upload the folder you previously downloaded and unzipped.

3. Activate the plugin If you've missed the "Activate" option that comes up when you install the plugin, just go to your WordPress admin panel -> Plugins, find the plugin you just installed, and click “Activate”. Plugin installed!
4. Optional – enter your purchase code for auto-updates This is only necessary if you want to receive auto-updates for the plugin. Every purchase on our TMS Store has a unique purchase code: you can check it whenever you need it in the Downloads section. We use this purchase code for auto-update feature authentication.

Additionaly, you can find more information regarding installation in this article -Installation

Please, let us know when you try this or if you are having any other issues.